Today we will be discussing the end of survey experience. By the end of this video you will know how to edit your end of survey message, customize your end of survey element, and learn some use cases for the end of survey element.
FAQ for End of Survey Experience
What is the default end of survey experience?
The default end of survey experience consists of a pre-written message that thanks the respondent for taking the survey and lets them know that their responses have been recorded.
Where do I find the end of survey settings?
Go to your survey and scroll down to the End of Survey section at the bottom of the Survey Builder.
Editing the End of Survey Message
How do I edit the end of survey message?
- Click on the End of Survey section.
- You'll see a messaging tab on the left-hand side where you can edit the message via a dropdown menu.
How do I display a custom message?
- Select Custom from the dropdown.
- Choose a message from your message libraries.
What if I need to create a new message?
- Click New Message.
- Give the message a name by writing in the description text box (this helps you find it later if you need to use it on a different survey).
- Fill in the body with any information you would like to display to the respondent.
- Click Save.
Can I edit messages later?
Yes! You can always edit these messages by going into the message library.
Redirect and Response Summary Options
Can I redirect respondents to a different website?
Yes! Click the dropdown, choose Redirect to URL, and add the URL where you want to send respondents.
What is the Response Summary option?
Selecting Response Summary will display both a default end of survey message and include a summary of the respondent's responses underneath.
Advanced End of Survey Customization
How do I access advanced end of survey options?
- Go to Survey Flow.
- Add an End of Survey element.
- Click Customize, then select Override Survey Options.
What additional options are available in Survey Flow?
In addition to the three options from the Survey Builder (custom message, redirect to URL, response summary), you can also:
- Send a thank you email
- Skip the quota count
- Remove personal information
- Remove the entire response record
- Screen out responses
Use Cases for End of Survey Element
When is the End of Survey element especially useful?
The End of Survey element is particularly useful when screening out respondents based on their responses.
Can you give an example?
For example, if you only want respondents whose favorite sports are either soccer or basketball:
- Use a Branch element in Survey Flow.
- Add an End of Survey element for respondents who choose any other sport.
- Display a custom message letting them know they are not eligible for the study.
This ensures ineligible respondents see a tailored message and are screened out appropriately.
