XM Discover

Hello everyone, I wanted to understand if anyone here has experience using the new “Load to Discover” tasks within Qualtrics Engage workflows.As I understand, this feature is intended to replace the traditional connectors previously used for ingesting call and chat data into XM Discover. I’m particularly interested in learning about the practical differences between the two approaches.If you’ve worked with this new task, could you please share any insights on its advantages, limitations, or overall performance compared to connectors?Appreciate any guidance or experiences you can share. Thanks in advance!

📢New E-Learnings ReleasedThe new product release e-learnings are now available for our partners through our Partner Academy These courses cover:XM Vision https://qualtrics.thoughtindustries.com/learn/course/the-xm-visionQualtrics Assist https://qualtrics.thoughtindustries.com/learn/course/qualtrics-assist-for-cxAgent Effectiveness https://qualtrics.thoughtindustries.com/learn/course/agent-effectivenessQualtrics Experience Agents https://qualtrics.thoughtindustries.com/learn/course/qualtrics-experience-agentsThese e-learnings will help you prepare for our Q4 Product Launch session, which will be held on Thursday, November 6th at 9:00 AM MT. Communication to be sent out very soon!

Hello,I am exploring the possibility to automatically import/update the ticket group name from a ticket back into the survey response as an embedded field.We currently have a workflow set up that creates a ticket for dissatisfied customers. For example, customer who gave a rating of 1, 2, 3, or 4. Once the ticket is created, a team will receive and assess the root causes of dissatisfaction and act accordingly. When the ticket is created, the given ticket group name is, for example, Detractor - Customer Service as instructed in Qualtrics. However, the team has the ability to reassign the ticket, for example, Detractor - Business Process, if the investigation deem so. We would like to import/embedded the ticket group name back into the survey response and analyze customer satisfaction with and without these “Detractor” categories.Any help or thoughts are greatly appreciated.

I’m pretty new to XM Discover. I did obtain the certification but it’s been many months since I’ve been in the tool since then. I’m currently creating a bar chart and have applied a custom color to the bars in the chart -- however, when the bar color applies, it also applies to the Axis labels. Considering the custom color needs to be yellow - I’d prefer to have the Axis labels in black, but cannot find a means to update the axis labels separately from the bar color. Can anyone point me in the right direction? Thanks!

Hi Everyone,  I just started the learning journey of XM Discover. Looks like the XM Discover training will need to provide a sandbox account for the exercises. However the welcome email never gets sent to my mailbox, below I received automated messages from Discover University saying to reach out to QPN. The QPN said something opposite. (see screenshot below). Cheers,HoraceFrom: Discover University <discover-university+noreply@qualtrics.com>Hello, This is an automated message confirming your email has been submitted to the Discover University team. Unfortunately, this inbox is not currently being closely monitored. Our organization is currently undergoing a significant transition to better optimize our operations and resources to better serve you. This transition will take time, and we appreciate your patience and understanding during this period. In the meantime, if you are a customer, please work with your dedicated account team for initial troubleshooting, and they will escala

Does Qualtrics have any kind of unsupervised learning model for clustering? For Market Research

Hi I have 2 blocks for my survey:block 1: 2 questionsblock 2: 150 questionsblock 3: debrief Block 2 is significantly longer than block 1, and the progress bar seems to move only when I have completed a block. So participants will see stable progress bar even as they complete many questions for block 2, until they finish all the questions. Is there any way to reflect progress as each question is being answered in block 2? Thanks!

I saw a note that XM Discover now has bi-directional dashboarding capabilities where you can embed a page from your Discover/Clarabridge dashboard into your Engage dashboard or vice versa. I’m having trouble finding instructions on how to do this though, or if this feature is even published yet?

I want to capture this email distribution data in dashboard section to design dashboard on basis of distribution status with date as Parameter 

Hello XM Community! I am wondering what you do to successfully onboard a new user to your XM Discover platform? Currently, I have them complete the appropriate learning path in XM BaseCamp + then meet with them 1:1 to walk through our program and how I suggest to use it for their use case. My current process works; however, I would really like to hear your input on what you have found has been successful with onboarding a new user that is both effective + efficient!

Can someone please help me how we can change the date view for “Top Topic change widget”For e.g. if i wish to change the view to month/quarter/year. right now i only see this fixed to current month. Sharing the screenshot from the learning material and not my dashboard.I see a similar question but this is answered.Thank you for looking into my question. 

I’m setting question choice values in questions using the Question JavaScript API with this.setChoiceAnswerValue(). The fake value I’m writing ATM is proper for sure (checked with this.getChoices(); beforehand). As soon as I’ve set a question value I’d like to update the survey preview mode UI accordingly. How can I do this? Is there some Qualtrics API which allows me to do so?As workaround I already tried to change the UI via JavaScript code. However this is not possible cause Qualtrics XM uses iframe in the preview mode I cannot mutate.

We set up a customer satisfaction survey and also turned on saving incomplete responses in the survey settings. In the Distribution view we see that some have started the survey but not completed it. I can't find these results anywhere. In the Data & Analysis section, Recorded Responses only show me complete ones and in Responses in progress we don't find any responses either. How do we get the incomplete results? Ideally also retrospectively.Many thanks in advance!