Experience Community

Discover Experience Community instructions, programs, & more

published in Experience Community Instructions

Welcome to the XM Community! If you've just joined the community, be sure to stop by and 👋 introduce 👋 yourself here! Share as much as you'd like, so we can all get to know you better! Tell us a little bit about yourself and your career, what industry you work in, where you're located, what you use Qualtrics for, and if you have earned any Qualtrics certifications!

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18 hours ago

Michael_CookseyAdministrator

published in Rank & Rewards

⚪️ Rank & Rewards Program | Merch Store

Rank & Rewards Program Note: Our Rank & Rewards merch program was updated Jan 28, 2025. This post reflects the most up-to-date changes on the Rank and Rewards program. We want to reward and thank you, our community members, for your incredible contributions to the XM Community through the updated Rank & Rewards Program. Please read this entire post to familiarize yourself with the program and policies.You can achieve different levels / ranks within the community, depending on the number of points that you've accumulated. Every XM Community member will reach Level 1 once they earn 50 points. Your ranking will display on your profile and next to your name whenever you post or comment. You'll earn a new badge, which will be displayed on your profile, and an email congratulating you for each level you reach! When you reach Level 1, you'll receive a survey that gives you access to your Linkedin Profile Badge. Everyone earning points on the XM Community is eligible to “spend” the

709377

2 months ago

AmaraWFormer XM Community Team Member

published in Rank & Rewards

⚪️ Linkedin Profile Badges | Rank & Rewards Program

What is an XM Community Linkedin Profile BadgeAn XM Community Linkedin Profile Badge is a way to showcase your Qualtrics XM Community expertise and skills. You've worked hard to achieve your rank and status in the XM Community and we want to help you promote your XM expertise. How to Receive Your Linkedin Profile BadgeEach time you reach a new level in the Rank & Rewards Program, you will receive a notification that gives you access to your rewards for the level you reached, including your Linkedin Profile Badge. The notification will include access to instructions and a link to your Linkedin Profile Badge.If you were a part of the old program and would like access to the Linkedin Badges for levels you already earned, message an admin and we will direct message you the links and copy! We would like to refrain from publically posting the links to prevent those who haven't earned the reward from access. How to Add Your Linkedin Profile Badge to LinkedinAdd your badge to your Linkedi

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4 months ago

AlonsoCAdministrator

published in 2-Minute Tips

🕑 Share product ideas with Qualtrics | 2-Minute Tips | August 27th 2024

What is 2-Minute Tips? Every week we will focus on an XM Community post or question and provide tips and walkthroughs answering the question. The goal of this weekly video series is to deliver effective solutions to these questions, quickly. 2-Minute Tips | August 27th, 2024Topic: Discover how to share your product ideas with Qualtrics! Question for the XM Community: Which recent product feature has excited you the most?

61425

5 months ago

AlonsoCAdministrator

published in Rank & Rewards

⚪️ Community Hall of Fame | Rank & Rewards Program

RANK & REWARDS PROGRAMCongratulations to our XM Community Hall of Fame Members @mattyb513, @MsIreen, @fleb, @PraDeepKotian_Ugam, @VirginiaM, @MatthewM, @ClairJ, @ana_velez_voce, @NiC, @bstrahin, @AnthonyR, @Libertywick, @AnneG, @Rich_Boits_Walker, @PeeyushBansal, @TomG, @JenCX, @SaurabhPujare_Ugam, @Akdashboard, @SurajK, @lillianc, @MichelleC, @JulieT, @Michael_Campbell_RedPepper, @Matt_Christie_Walker, @JoycaV, @AdamK12, @Mishraji, @JeremyK, @MSobotta, @InessaG, @CamM, @Tom_1842, @Rudi, @lizb311, @mklubeck, @MattiasM, @grahulp5, @IsabelPosada_Voce, @ElieD, @bgooldfed, @Shashi, @Radam, @Deepak, @jmborzick, @Aanurag_QC, @ThomasW_IronMountain, @SteveBelgraver, @dobra021, @Appzk, @ColbyA, @Chhavi_Ch, @ManfredBM, @qualtrics_nerd, @MeganZich, @CxEx, @MikeW, @KimothiSaurabh, @JessicaGregory_CHNw, @jflowers1, @krbhavya, @JesperAndersen, @tannerfaragher, @ArunDubey, @ooolomod, @gingersauz, @Ricmarug, @cbhavsar, @TusharDalwani, @Shivamvig_sv, @praveengeorgeix, @EricCrayon101, @JonesE, @KO

120660

8 months ago

AlonsoCAdministrator

published in Experience Community Instructions

💡 Product Ideation Overview | Evolve

EvolveEvolve is the brand new Qualtrics product ideation program, powered by you, our customers. Through Evolve you can submit product ideas, (suggested enhancements to existing Qualtrics products and functionality), and track their status in the Qualtrics product development process.Prior to Evolve, product ideas had to be created in the XM Community Ideation category, reviewed by Community moderators, upvoted by a critical mass of community members, and then input manually into a data platform to be shared with Qualtrics product managers.Now, customers can share product feature suggestions directly with our product managers, right here in the XM Community. Through Evolve, we have expedited the ideation process, while increasing customer visibility into an idea or feature’s status. IdeasProduct “Ideas” are suggested enhancements to existing Qualtrics products and functionality. UpvotingAn “Upvote” is a digital representation of your desire for a product idea to be implemented. In Evo

197525

9 months ago

Michael_CookseyAdministrator

published in Experience Community Instructions

📄 Get Started in The Qualtrics Experience Community | Instructions

Getting started table of contentsGetting started table of contents 1 | Create your Experience Community account 💜 2 | Set up your profile 👤 3 | Introduce yourself 👋 4 | Meet your administrators 👥 5 | Learn the community basics 📄 6 | Participate in programs 🏆 7 | Join groups 👭 8 | Discover product ideas & new product features 💡 8 | Attend events 📅 1 | Create your Experience Community account 💜Use your existing Qualtrics account login credentials to log into the Experience Community (right click on the link to open a new browser tab and keep this page open) then, you will be prompted to continue to step 2, below. 2 | Set up your profile 👤Set up your profile, where you can update your profile picture, view your badges, & more. Note: At this point, your account will be awaiting admin approval, and the Community will be in “read only” mode for you. After admin approval, move on to step 3, below. 3 | Introduce yourself 👋Introduce yourself to the Experience

70546

10 months ago

Michael_CookseyAdministrator

published in Experience Community Instructions

👥 Meet Your XM Community Administrators & FAQs | Admin

Community Admin FAQS Who are the XM Community Admins?Your XM Community admins are @Michael_Cooksey and @AlonsoC What is a Community Admin?Our role as Community Admins is to foster a lively, respectful, and engaging community; thereby, enhancing your experience as a Qualtrics XM Community member! At times, we focus on a lot of the behind-the-scenes, working on new initiatives and content for the community, while other times we focus on engaging directly with our amazing community members. For the quickest response, you’ll want to contact us via our profiles, using the messaging functionality. If there is an issue with the functionality of the Community; for example, if you are unable to comment on a post, edit your profile, or receive any error messages tag one of us If you ever have a time-sensitive support request, the community might not be the best place to ask it, and tagging a Community Admin will not help get a support-related response. To get in contact with our Support team, s

73114

11 months ago

JoseSFormer XM Community Team Member

published in Getting Started Mondays

✏️ QSF | Getting Started Mondays | January 29th 2024

What is Getting Started Mondays? Every Monday we will highlight a Core XM feature, and the post will include a description of the chosen topic, a support page, and related community content. The goal of this weekly series is to help users find support pages or community posts that relate to the topic. Remember to always contact Qualtrics Support for product-related issues or urgent questions. Getting Started Mondays | January 29th 2024 Topic: QSF Whether you want to transfer a survey to a different account or simply keep a survey backup on your computer, exporting as a QSF is your best option. While a QSF or Qualtrics Survey Format file will not contain any response data, it will contain survey formatting and settings, including any questions in your trash. This export method makes it easy to share survey templates via email by adding the QSF file as an attachment. This method differs from simply collaborating or duplicating a survey since there are no restrictions regarding survey ow

5661

1 year ago

JoseSFormer XM Community Team Member

published in Basecamp Wednesdays

📚️ Analyzing Text with Text iQ | Basecamp Wednesdays | September 27th 2023

What is Basecamp Wednesdays? Every Wednesday we will look at different topics discussed on XM Basecamp and provide a brief description of the Basecamp resource.Whether you’re just getting started on your XM journey or ready to take your program to the next level, this weekly series is meant to help all users find Basecamp resources. Basecamp Wednesdays | September 27th 2023 Topic: Analyzing Text with Text iQ If you’ve never used a text analysis tool before, let me be the first to introduce you to Text iQ. This tool analyses data from open-text question responses and provides topic recommendations while also assigning one of the six sentiment labels. The first time you use Text iQ you are required to upload your data, however, any time after that, new responses will be automatically added as they are recorded. No need to fear that respondents will misspell words, Text iQ includes spell check to ensure that responses get tagged correctly regardless of any typos. If you need a way to vis

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1 year ago

JoseSFormer XM Community Team Member

published in Basecamp Wednesdays

📚️ Individual Links Alternative | Basecamp Wednesdays | September 20th 2023

What is Basecamp Wednesdays? Every Wednesday we will look at different topics discussed on XM Basecamp and provide a brief description of the Basecamp resource.Whether you’re just getting started on your XM journey or ready to take your program to the next level, this weekly series is meant to help all users find Basecamp resources. Basecamp Wednesdays | September 20th 2023 Topic: Individual Links Alternative If you have ever been limited to only distributing anonymous links, but need to reap the benefits of personal links like tracking responses & pulling related embedded data, adding an authenticator to your survey may be the perfect solution. Once a respondent reaches the authenticator element, they're prompted to input specific information to continue, usually their email address or other contact information, essentially being made to log in to take the survey. This method protects your survey from collecting any unwanted responses by checking that the information submitted is

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1 year ago

Michael_CookseyAdministrator

published in Rank & Rewards

🩶 Coming Soon: Refreshed and Revamped Rank & Rewards Program

Our Popular Rank & Rewards Program is Getting a Refresh! The XM Community’s Rank & Rewards program is getting a merch refresh -- and, by popular demand, a new “store” format for Community members to select their own merch. UPDATE: The XM Community Merch Store is live! See this post linked here for more information.Here’s what you can look forward to:Pre-determined swag/merch kits associated with each level are going away Members will soon have the power to choose and create their own personalized merch kits in an online store format by redeeming points for merch of your choosing We will also be incorporating new merch, as well as bringing back popular previous merch offeringsNew and returning items include:Patagonia fleece jackets, back by popular demand The famous fleece blanket we offered to members in 2022, also back by popular demand XM Community trucker hats Fun XM Community socks An exclusive XM Community “sweatshirt” blanket Waterman Paris pens Brooks Brothers briefcase

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2 hours ago

AlonsoCAdministrator

published in Week in Review

Important Merch Store Update, Community Platform Ideas, & MoreBlog

Here's what's happening this week including an important merch store update.We've identified a technical issue in our merchandise store that created incorrect point balances for some members. To ensure accuracy, we're temporarily holding order approvals while our team resolves this problem. We apologize for the delay this will cause.Big thank you to @Jona for contributing a valuable suggestion to enhance our Community platform! Your input helps us continuously improve the experience for everyone. If you have ideas or feedback to share, we encourage you to share on Discussions about Experience CommunityShare fresh methodologies and strategies for gathering more meaningful, actionable insights. Connect with @SteveBelgraver to dive deeper into this important discussion. Looking to reduce survey fatigue among candidates? Share your successful approaches. Join the conversation led by @katrtaylor to exchange best practices!Featured members earn 50 points!This week's standout contribution

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21 hours ago

AlonsoCAdministrator

published in Badge of the Month

🎵 Experience Playlist | Badge of the Month | July 2025

What song takes you back to an unforgettable moment? Whether it's your road trip anthem, adventure soundtrack, or a track tied to an amazing memory, we want to hear it! Task: In celebration of our rebrand to Experience Community, share your favorite experience-related song and tell us the story behind it. What moment does it capture? What memories does it unlock? During the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. All community members who join our team and contribute a thoughtful comment to this month’s discussion, between July 1 and July 31, will receive this badge worth 50 points by the end of the month.

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2 days ago

AlonsoCAdministrator

published in Week in Review

Directory Solutions & Dashboard Export TipsBlog

The community continues to drive innovation with a new idea for organizing former employees in the directory system and seeks expertise on dashboard export/import capabilities between brands. Special recognition goes to @Livia B for exemplary follow-through in confirming solutions on community posts.Congratulations:@Makgomes, @jb_lumanity, @theresa890 for reaching Level 1!@Neha Tank for reaching Level 4!EV-139: EX Directory Archive for Terminated Employees- Add some type of ability to organize the employee directory and isolate/move terminated employees into a sub-folder that allows us to keep them in the system to preserve their responses, but separates them from active employees. Want this feature? Head over to Ideas and upvote it!Know how to export/import dashboards between brands? Share your thoughts. Thanks @kgillis for posing this question.Featured members earn 50 points!Congrats to @Livia_B! Thank you for returning to your original post to confirm the solution. Subscribe

7 days ago

AlonsoCAdministrator

published in 2-Minute Tips

🕑 Viewing Your CX Dashboards| 2-Minute Tips | July 1st 2025Tutorial

Learn how to view and manage all the CX Dashboards you have access to. FAQ for Viewing CX Dashboards Why can’t I see my teammate’s dashboard?In order to access a dashboard, you need to be listed as a dashboard viewer in that project’s User Admin tab. If you do not see a dashboard that you were expecting to see, reach out to the owner and ask them to grant you access to it. Why can’t I filter or edit the dashboard I’m viewing?If you are not able to filter or edit the dashboard you’re viewing, that means you do not have permission. If you require permission to do these things, please reach out to the dashboard owner and ask them to grant it for you. I suddenly can’t access a dashboard that I’ve referenced many times in the past. What happened?Access could have been rescinded. Reach out to the dashboard owner and ask them to check that you have permission to access the dashboard. If you do have permission and you still cannot access it, please reach out to Qualtrics Support. Do I have

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9 days ago

AlonsoCAdministrator

published in Badge of the Month

🌎️ World Environment Day | Badge of the Month | June 2025

What is World Environment Day?Led by the United Nations Environment Programme (UNEP) and held annually on 5 June since 1973, World Environment Day is the largest global platform for environmental public outreach and is celebrated by millions of people across the world. In 2025, it is hosted by the Republic of Korea. Source. Task: 🌿 How do you connect with the environment in your everyday life?Whether it’s a walk in the park, gardening, or just enjoying fresh air—share the moments that ground you in nature. Photos welcome!♻️ What sustainable habits have become part of your routine?From reducing plastic to biking more, we’d love to hear what eco-friendly choices you’ve made—big or small. During the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. All community members who join our team and contribute a thoughtful comment to this month’s discussion, between June 1 and June 30, will receive this badge worth 5

40553

11 days ago

AlonsoCAdministrator

published in Week in Review

Admin Banner Ideas & Human-Centered DesignBlog

This week features a compelling proposal for customizable admin banners to improve organizational communication and expert guidance on integrating Human-Centered Design principles into your research workflow.Congratulations:@amey_ghogale, @ebony_haley618 for reaching Level 1!Welcome @Anastasia_pan to the Community, we’re certain you’ll appear on this list in no time!EV-133: Allow Brand Admins to post custom banners (containing announcements) on their users’ Qualtrics product landing/homepages. Brand Admins would like banner similar to a widget but dismissable. A banner feature for admins would make it easier to communicate organization-specific updates to users. Want this feature? Head over to Ideas and upvote it!Learn how to embed Human-Centered Design into your research process to understand your users’ needs, emotions, and behaviors. Thanks @Abranch for sharing your expertise!Featured members earn 50 points!Congrats to @rochak_khandelwal! Your response was detailed and nuanced,

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14 days ago

AlonsoCAdministrator

published in 2-Minute Tips

🕑 AI Insights Series: Ask Personalized Follow-Up Questions| 2-Minute Tips | April 29th 2025

In this second installment of our AI Insights Series learn how you can ask personalized follow-up questions for richer insights. FAQ: Adaptive Follow-up Feature What is the Adaptive Follow-up feature?The Adaptive Follow-up feature is an AI-powered tool designed to enhance your survey responses by intelligently identifying key points in open-ended text answers and automatically generating personalized follow-up questions. Who can access the Adaptive Follow-up feature?This feature is currently available only to users on Qualtrics' new AI-powered product suites.How does the Adaptive Follow-up work?When respondents provide open-ended text responses, the Adaptive Follow-up analyzes their comments to identify significant themes or issues. It then generates specific follow-up questions that help clarify these points and gather more detailed information necessary for actionable insights.How do I enable Adaptive Follow-up in my surveys?To turn on Adaptive Follow-up:Select the question you wan

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16 days ago

AlonsoCAdministrator

published in 2-Minute Tips

🕑 Create Field Groups in Your Dashboard| 2-Minute Tips | June 24th 2025Tutorial

Wondering how to add field groups to a widget all at once? In this video, Andres will guide you through creating a field group in the dashboard: FAQ: Field Groups What are the different types of groups available?There are three different group types in the data mapper:General Groups - Help you organize your data Measured Groups - Allow you to add multiple fields simultaneously with measurement capabilities Drill Groups - Enable drilling down into grouped data with multiple field supportHow do I create a field group?Open your data mapper Click on "Add Field Group" at the very bottom of the interface Once created, you can add fields to the group in two ways: Drag and drop existing fields from outside the group into the group Add new fields directly to the group using the add field option Click "Save" to finalize your group configurationHow do I use field groups in widgets?Create a new widget (e.g., select "Table" from the widget options) Choose your aggregation method (e.g., "Count")

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16 days ago

AlonsoCAdministrator

published in Week in Review

New Community Merch, Phone Number Masking, and more…Blog

Explore our newly branded Stanley Tumbler, Coffee Mug, T-Shirts & more plus learn how to mask phone numbers in surveys:Congratulations:@MaggieGentry_CHNw for reaching Level 1!@Sarah_Hastings for reaching Level 2!@AlexandreLeduc for reaching Level 4!Our newly branded Community merch is live! Check it out. What are you most excited about getting?Whether to comply with privacy regulations or not wanting to reveal survey participants full contact info, learn how to mask phone numbers in your survey. Thanks @molnare and @Adeep!Featured members earn 50 points!Congrats to @KelliPolk! Want to amplify your post? Message @AlonsoC to be included in next week’s digest.

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21 days ago

AlonsoCAdministrator

published in Week in Review

Don't Lose Access When You Switch Jobs! Plus Candidate Survey Examples & Community Level-UpsBlog

This week we're celebrating community achievements, helping you navigate job transitions without losing access, and looking for your best candidate experience survey examples to share with fellow members.Congratulations:@vanecarlini for reaching Level 1!@mfiset, @CSDR for reaching Level 2!Changing jobs or moving departments within your org? Check what to do to maintain Community accessShare your candidate experience survey examples with @asavd. Have experience setting up a Qualtrics workflow based on candidate stage metadata? Join the discussion. Thank you @mayurschittaragi for sparking this conversation. Stay hydrated and cool with the Qualtrics water bottle and hat! Thanks @mfiset and @Sophieroy for the awesome pics!Congrats to @Jemmabean! Her comment was detailed and thorough: Want to amplify your post? Message @AlonsoC to be included in next week’s digest.

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25 days ago

AlonsoCAdministrator

published in Experience Community Instructions

Community Email Change FAQNews

Making moves? We've got you covered! Here's everything you need to know about keeping your Community access: I'm leaving my job - can I still access my Community account?The short answer: It depends on your setup!If you're currently part of your organization's Qualtrics brand, you're likely occupying a seat within their license (and those seats are limited). When you leave, you'll probably need to either:Purchase your own Qualtrics license Ask your new employer if they have a Qualtrics license for you to join, or Switch to a free Qualtrics account You will need to update your Community email in all three scenarios. Reach out to a Community admin and we will gladly assist! What if I'm just switching departments within the same company?Smart move checking first! Here's what to do:Contact your brand administrator to see if your new team is part of the Qualtrics brand If yes - you're golden! No need to update your email address If no - you might need to transition to a free Qualtrics accou

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1 month ago

AlonsoCAdministrator

published in 2-Minute Tips

🕑 Participation Summary Data Not Showing? Quick Troubleshooting Fixes| 2-Minute Tips | June 10th 2025Tutorial

Learn how to ensure your participation summary widget reflects the correct data, especially after making updates to your participant tab! FAQ: Participation Summary Widget Why is my participation summary widget showing incorrect data?The participation summary widget may not immediately reflect changes when you add or remove participants from your project. This is a common issue that can be resolved with simple troubleshooting steps.What does the participation summary widget show?The participation summary widget displays the percentage and count of participants who have responded to your survey out of the total number of invited participants.How do I fix incorrect participation data? What are the three steps?Follow these three steps in order:Step 1: Update Invited CountsNavigate to the Participants tab Click on "Tools" Select "Update Invited Counts" This ensures your participation summary reflects the current number of participants invited to your projectStep 2: Update Responses with C

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1 month ago

AlonsoCAdministrator

published in Week in Review

Account Management Tips, AI-Enhanced Survey Design, and MoreBlog

Discover how AI is complimenting survey design, learn best practices to manage your Qualtrics account, and moreCongratulations:@rsulliva5 for reaching Level 1!@PRIYABHARDWAJ for reaching Level 2!How are you using AI to compliment your survey design strategy? Share your thoughts with @MartyK How does your institution handle Qualtrics account creation and training requirements? Join the conversation! Thanks @PaulEff for starting this conversation. @MeganZich showing off her cool Qualtrics swag! We have new merch coming soon Congrats to @Dukester for Comment of the Week! Thank you for returning to share your solution! Want to amplify your post? Message @AlonsoC to be included in next week’s digest.

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1 month ago

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