Experience Community

This month, we're celebrating the people, moments, and resources that make our Qualtrics Experience Community truly special.This month, we want to hear about YOUR moment of gratitude:Share with us about someone or something in the Qualtrics world that made a difference for you. This could be:A community member whose expertise or kindness left an impact A Qualtrics team member who went above and beyond to help you succeed A post, guide, or resource that was a game-changer for your project A conversation or interaction that shifted your perspective or solved a challenge A "small" moment that actually meant a lotWhether it was a technical solution that saved the day or a creative idea that inspired innovation, no act of helpfulness is too big or small to celebrate. During the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. All community members who join our team and contribute a thoughtful comment to this mo

Today, we're diving into Online Panels—your resource for quality research respondents.  FAQ for Online Panels When does my online panel launch after I purchase it?Panels launch immediately once payment is received. If you choose to pay by invoice, the panel will not launch until it is paid.What project types are compatible with online panels?Online panels are exclusively available for survey project types. Other project formats are not currently supported.What are the budget limits for self-serve panels?You can purchase panels with costs up to $15,000 USD through the self-serve platform. For larger budget requirements, please contact your Account Executive.How many responses can I collect?Panel response collection ranges from 50 to 10,000 responses per panel, allowing flexibility for both small-scale and large-scale research projects.How does billing and reconciliation work?Please review the complete cost and reconciliation information before launching your panel. This will help you un

A landmark week in our community! We've hit 100 2-Minute Tip videos, we dive into essential best practices for managing brand admin access, and more!Congratulations to ​@CheriV and ​@kbowers for reaching Level 2 in the community!We've reached a major milestone: 100 2-Minute Tip Videos! Thank you to everyone who has contributed to and engaged with this valuable resource. Lukas Kolbeck from Knauf Digital GmbH was celebrated for his outstanding contributions to the Qualtrics Early Access Program. Learn about his achievements and gain valuable advice for maximizing your own Qualtrics experience.Our community tackled several important technical topics this week:Brand Admin Access: Best practices for managing administrative permissions.  Survey Response Recording: Capturing incomplete responses on single-page surveys ChatGPT Integration: Implementing multi-turn conversations within Qualtrics surveys SSO Configuration: Setting up Single Sign-On in Qualtrics Authentication Options: Understandi

October 16th is World Food Day, a global initiative by the UN Food and Agriculture Organization to create a peaceful, sustainable, prosperous, and food-secure future.Food is a source of connection, culture, and gratitude. It brings us together and ties us to our memories, traditions, and the moments we cherish most.Task: What's a meal or dish that's meaningful to you? or What’s your favorite meal?Whether it's a family recipe passed down through generations, a comfort food that reminds you of home, or simply your favorite meal, we'd love to hear about it. During the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. All community members who join our team and contribute a thoughtful comment to this month’s discussion, between October 1 and October 31, will receive this badge worth 50 points by the end of the month. 

Today we’re going over Stats iQ. What it is, how it works, and how it looks inside the Qualtrics platform in a high-level overview. We'll also share some of our favorite tips, best practices, and resources available to you.  FAQ for Stats iQ What is Stats iQ?Stats iQ is a Qualtrics platform tool that helps you analyze data, discover patterns, test hypotheses, and predict future outcomes using automated statistical analysis.What are the main benefits of using Stats iQ?Uncovering Patterns - Discover hidden drivers behind changes in customer engagement or key metrics Supporting Decision-Making - Test hypotheses and validate decisions before executing them Predicting Values - Build models to forecast future outcomes (e.g., customer retention)How do I access Stats iQ?You can access it by either:Uploading an external dataset (Imported Data Project), or Opening an existing survey and navigating to the Data & Analysis tabWhat are the three primary analysis types in Stats iQ?Describe - Anal

See who's sharing their achievements on LinkedIn, discover a clever SMS solution, and celebrate member level-ups. Plus, this week's comment of the week features an impressive prototype and detailed answer!Congratulations:​@CheriV, ​@jasonferns, ​@VP96 for reaching Level 1!​@arunxmarchitect, ​@Jennyiscool  for reaching Level 2!Trying to use Qualtrics for standalone SMS messages (no survey attached)? Check out our community's clever workaround!Share your swag/badges on LinkedIn and earn 50 points!​@bench and ​@arunxmarchitect are showing off their level badges—join them!  Featured members earn 50 points!This week's outstanding comment goes to ​@jake_dufinetz for taking the time to share a prototype and a detailed answer. Featured members earn 50 points!  Subscribe to Week in Review and get it delivered every Friday morning—perfect with your coffee, tea, or whatever keeps you warm.

Lifecycle projects let you capture real-time feedback and create personalized experiences at every stage of the employee journey. Today, you'll learn how to build your own lifecycle project, design an impactful dashboard, and unlock insights from key touchpoints.  FAQ for Lifecycle Projects How do I create a new Lifecycle project?You can create a new project in two ways: choose from pre-built project templates (such as candidate experience, exit, or well-being) or create one from scratch in the survey builder.What types of questions can I add to my survey?You can create your own custom questions or add Qualtrics certified questions. The certified questions were created by Employee Experience scientists and can be benchmarked against your industry during analysis.Can I customize how my survey looks?Yes, you can completely customize the look and feel of your survey. You can also preview the survey before you publish it and distribute it to your employees.How can I automate my Lifecycle p

Your chance to influence product enablement strategies and future features! Plus, celebrate new achievements and see this week's heartwarming comment.Congratulations to ​@Elaine.Li, ​@ymm07 for reaching Level 1!Share Your Training StrategyHelp shape how Qualtrics supports organizations on product enablement!Early Access ProgramWant to influence what's next? Learn how you can help shape Qualtrics products through our Early Access Program!Featured members earn 50 points!This week's outstanding comment goes to ​@Jennyiscool. Love the kind words and hearing when member solutions save the day!  Subscribe to Week in Review and get it delivered every Friday morning—perfect with your coffee, tea, or whatever keeps you warm.

Merch Store FAQs: Our new Rank & Rewards Merch Store is Here! Beginning Thursday, Jan 29, exciting changes are coming to the XM Community’s Rank and Rewards program. Please read this FAQ post thoroughly to learn about the changes to our popular Rank & Rewards program. Merch Store FAQs 1. What’s changing?You asked, and we delivered -- we are pleased to offer XM Community members access to our new XM Community Merch Store. Previously, Community members would have to wait to level up to receive Community merch, and that merch came in the form of pre-set merch kits that could not be customized. Now, you can redeem your points whenever you like, and choose your *own* items. You also don’t have to wait to level up! You can redeem points at any time. 2. Is there new merch to choose from?Yes! After collecting feedback from Community members, we worked with our merch supplier to offer popular items and frequently requested items. We posted about that here. We also brought back some old

Follow this quick guide to build, test, and publish a guided intercept for your website. Learn how to configure the appearance, connect a survey, set targeting logic, and deploy it live.  FAQ for Guided Intercepts The video mentions a "new editor." Should I always use it?Yes, the video recommends using the new editor because it acts as a "one-stop shop" and a guided process, making it much easier to implement your intercept correctly.What is "Targeting Logic"?It is the set of rules that determine when and to whom your intercept is shown. For example, you can target visitors who are on a specific webpage, as shown in the video.After I click "Publish," is the intercept live on my website?Not automatically. Publishing makes the intercept active, but the final, crucial step is to give the provided code snippet to your web development team. They need to add this code to your website to make the intercept functional.

Discover how other orgs train on Qualtrics, learn a handy matrix table coding technique, and celebrate member achievements. Plus, this week's standout comment goes to someone who closed the loop!Congratulations to​@wuaham, ​@Bobbi for reaching Level 1 ​@gdyczyak for reaching Level 4User Enablement Post (DSX)Share how you train your organization on Qualtrics and learn from fellow community members!Qualtrics Consumer Experience Trends ReportThe latest insights are here—check out the Qualtrics Trends Report! Need to customize your surveys? Check out this code to change the background color of a single column in a Matrix Table! Thank you ​@PGR and ​@vgayraud!Featured members earn 50 points!This week's outstanding comment goes to ​@policyandresearch! We appreciate you taking the time to return and confirm the solution worked. Great job!  Subscribe to Week in Review and get it delivered every Friday morning—perfect with your coffee, tea, or whatever keeps you warm.

Welcome to our quick guide on designing effective CX dashboards in Qualtrics. Today, we're focusing on two of the most critical elements: layout and flow.  Additional Tips and Resources More Tips: Keep it simple: Only include the widgets you truly need to tell a story. Use clear labels: Make sure each element is easy to understand at a glance. Maintain a consistent color scheme: Apply the same colors across your entire dashboard for a cohesive look. Review regularly: Periodically assess your dashboard and remove any unnecessary elements.Resources:Using Customer Dashboards for Better CX ROI - QualtricsFour Principles for Action-Centric Dashboard Design | XM InstituteTips for Designing Action-Centric Dashboards for Executives | XM Institute

Important news about Evolve idea processing in October, plus meet our redesigned AI Assistant! We're also celebrating member level-ups, featuring this week's standout comment, and announcing a merch sale. Catch all the highlights below!Congratulations: ​@hihiall, ​@KentPenicook for reaching Level 1!​@jb_lumanity, ​@rs2, ​@WesD, ​@NguyenPhiLong, ​@Chipper, ​@enolton for reaching Level 2!​@SabrinaC for reaching Level 3!Evolve Ideas Program: There will be a temporary pause on processing Evolve Product Ideas for October. We apologize for the delay actioning your feedback. Normal processing time will resume in November. For urgent requests, reach out to your account team to submit ideas internally.  Merch Store: Got some extra community points lying around? We have a sale on merch items! Community AI Chatbot: Our Community AI Assistant has a fresh new look! Give it a spin and tell us how it's boosting your Qualtrics game! 🎉Featured members earn 50 points!This week's outstanding comment goe

Celebrating International Literacy Day - September 8thThis September, we're honoring International Literacy Day by celebrating how reading and writing expands minds, educates communities, and connects us across cultures worldwide! Task: Share a piece of literature that's made an impact on your life! We want to celebrate ALL the forms of reading and writing that have enriched your life. Consider sharing:A book that changed your perspective A magazine or article that sparked a new interest A poem that moved you A comic book or graphic novel Song lyrics that became meaningful to you A children's book that your kids love  A blog post or online piece that taught you something A recipe or how-to guide that opened new possibilities Academic papers or journals that expanded your thinkingLet's fill our community with literary love!  During the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. All community members w

Today we’re going to talk about creating Text iQ Widgets for Dashboard Reporting.  FAQ for Text iQ Widgets in Dashboard Reporting What is the Response Ticker Widget and when should I use it?The Response Ticker Widget displays individual text responses in a scrolling list with real-time feedback and sentiment indicators. It's ideal for live dashboards or sharing customer comments with stakeholders. To add it, go to dashboard > edit > add widget > select "Response Ticker Widget."How does the Text iQ Bubble Chart Widget work?This widget visualizes sentiment breakdown using bubbles, where each bubble represents a topic. Bubble size shows response count, and colored rims indicate sentiment. It's perfect for quickly identifying trending topics and their sentiment. You can click bubbles to drill down into subtopics.What is Key Driver Analysis and why is it useful?Key Driver Analysis shows correlations between outcome metrics (like NPS or satisfaction) and feedback topics. It identifi