Experience Community

Back in January, we kicked off the year with Level Up 2026, where many of you shared a skill, certification, habit, or goal you were committing to for the year. We're halfway through 2026, time for an honest check-in!Task: Tell us how it's going.If you posted in January or forgot to but still set goals/resolutions: Did you stick with it, pivot, or completely abandon ship (no judgment!)? What surprised you along the way? Share any achievements (big or small) towards your ultimate goal! What's your plan for the second half of the year? If you didn't commit to a goal in January (or weren't part of the community yet), this is your chance to jump in: Pick a goal, skill, or habit you want to commit to for the rest of 2026 and share it now. Better late than never, the back half of the year counts too! Whether you're celebrating progress, taking a pause, or starting fresh today, every check-in helps keep us accountable together. During the first week of each month, we will post a new quest

Happy Friday, Community! This week the community tackled JavaScript headaches, discovered when Survey Flow beats code, and celebrated major milestones. Plus, ​@vgayraud hit Level 8, the highest community level! Congratulations to:​@Romanoman for reaching Level 5!​@vgayraud for reaching Level 8! Share your Qualtrics achievement with the world! Congrats to Vincent for reaching the highest community rank: Level 8!  How to hide a matrix and clear radio responses on checkbox toggle. The community recommended using the Qualtrics API (QuestionData.getInstance / setChoiceValue) instead of DOM manipulation for reliable clearing. How to grey out parts of a question based on another answer. Members shared ready-to-use JavaScript to disable and clear dependent fields when "N/A" is selected.How auto-code values (state → region) without custom code. The community shared two paths: use Survey Flow + Embedded Data for server-side mapping when maintenance matters, or JavaScript when real-time visible s

Happy Friday, Community! This week is all about celebration. Celebrating members who have leveled up, an outstanding comment from the week, and all the contributions from our World Cup challenge! Congratulations​@MadeleineK, ​@Samuel_Davis for reaching Level 1! Thank you to everyone who participated in our World Cup Badge of the Month challenge! Below are the final results. Feel free to peruse through the thread and use the resources we’ve created as a community.  p.s., if you have any questions about your final tally, please DM and I’ll fix it right away! Points will be rewarded by EOD. ​@Romanoman — 1,825 points Golden Boot x8 (1,600 pts): 8 distinct, ready-to-use JS snippets for question styling and interactivity (200 pts each). Quarterfinals (100 pts): Automated compliance workflow via API. Round of 16 (75 pts): AI prompt for translating and anonymizing open-text responses. Highlight Reel (+50 pts): Video walkthrough of the JS snippets. ​@pamelalbeck — 600 points  Golden Boot

The Beautiful Game is coming to the Qualtrics Community As you cheer on your team at the 2026 World Cup, we’ll be cheering you on here! For the first time in Badge of the Month history, there’s no limit to the points you can earn -- complete as many stages as you want, stack your points, and climb the leaderboard. The tournament ends on June 30. How to PlayWork your way through the bracket below. Submit one stage or all five—it's up to you. Each stage has a clear task, a point value, and a community outcome. Group Stage50 ptsTask: Share a Qualtrics tip, workaround, or "I wish I knew this earlier" moment.Ex: Hidden logic tricks, survey shortcuts, filter settings.Outcome: Help others skip a frustrating discovery.Round of 1675 ptsTask: Share a real AI use case using AI tools alongside Qualtrics.Ex: AI prompts, Copilot analysis, vibe coding projects.Outcome: Grow the community AI playbook.Quarterfinals100 ptsTask: Document a streamlined workflow or API use (Before vs. After).Ex: Auto-ticke

What is 2-Minute Tips?Every week we will focus on an XM Community post or question and provide tips and walkthroughs answering the question. The goal of this weekly video series is to deliver effective solutions to these questions, quickly. 2-Minute Tips | August 8th 2023Question: How do you use the filter feature in the Data & Analysis tab? Today we will learn how to use conditions to save and apply filters in the Data & Analysis tab.  Want More?Support Pages: Filtering Responses Data & Analysis Basic OverviewCommunity Posts:Filter Responses by Country Filtering results by display block order Add filter by display question

Happy Friday, Community! This week brought JavaScript migration challenges for the New Survey Experience, complex survey routing questions, and more. Congratulations to  ​@DrCSLow for reaching Level 1!​@qualtrics_questions, ​@jduncan, and ​@sobodda for reaching Level 2! Final days to contribute in the World Cup Badge Challenge! Share your best practices.  JavaScript Doesn't Work in New Survey Experience: ​@aeustice began the conversation to discuss solutions for DOM changes, color customization, auto-scoring sliders. Format Date for Embedded Data: ​@Erikahuer Need MM/YYYY format for branch logic? See date piping examples. Add Landing Page: ​@jduncan Use a Text/Graphic question + page break. Full solution here.Preview Link Won't Load: ​@jduncan Try clearing cookies, checking visibility settings, or incognito mode. Troubleshooting steps.  Dashboard Table Crashes (Two Rows): ​@Agnieszka_Amadeus Table displaying Domain AND Train rows throws "unexpected error." Share your experience. Interc

Happy Friday, Community! This week let’s celebrate as a member reached 100 comments, share your experience on Android SDK intercept surveys, and more! Congratulations to ​@jduncan for reaching Level 1!Special recognition to ​@AlexandreLeduc for reaching 100 comments—your consistent contributions continue helping the community. Don’t be shy and share your Qualtrics Community accomplishments to your network! Congrats ​@nikamshubham73 on reaching Level 2!   Android SDK Bottom Sheet Scrolling Issue: ​@ezin0  Share solutions for Android SDK intercept surveys stuck in non-scrollable bottom sheets that prevent users from reaching submit buttons.Anonymous Voting with Authentication: ​@SunnyChanAaa  Learn how to authenticate voters via SSO while keeping responses anonymous and preventing multiple votes.  Bulk Directory Contact Deletion: ​@gPandey_715 Get the API solution for automating bulk deletion of XM Directory contacts.SSO Token Generation: ​@Dennis Du  Share your experience on how to gene

Insights Explorer is an AI-powered tool that analyzes customer feedback to surface key themes and actionable insights helping teams overcome the data analysis struggles that affect 2/3 of CX practitioners.  FAQ: Insights Explorer What is Insights Explorer?Insights Explorer is an AI-powered tool that analyzes open-ended survey responses to surface key themes, generate summaries, and provide actionable insights from customer feedback.What types of insights can I generate? Key themes with descriptions and supporting quotes – Perfect for deeper analysis and representing customer voices Bold, punchy takeaways with summaries – Ideal for readouts and executive presentations Paragraph-style summaries – Comprehensive overview format How do I access Insights Explorer?Navigate to the top-right menu in your Qualtrics account and click "Generate an insight" to get started.What data can I analyze?You can analyze any open-ended questions from your surveys. The tool allows you to select specific s

Happy Friday, Community! This week we’ve got a recap of the World Cup Badge of the Month contributions so far, critical questions about partial responses, and in-product help that need your input. Congrats to our latest members hitting milestones!​@Michel747 reached Level 1! ​@cand829 reached Level 2! ​@lizb311 reached Level 4! Force Video Watching with Custom Controls: ​@Tom_1842 built a QSF that prevents respondents from skipping ahead on MP4s and YouTube videos—perfect for training or compliance surveys. Randomize 50+ Choices Without JavaScript: ​@hokie404 shared a Qualtrics workaround using carry forward logic and randomizer caps. Split your massive choice lists across pages with zero code, each respondent gets a unique, randomized subset with no repeats.Find Deprecated Widgets in 30 Seconds: ​@vgayraud shared a JavaScript bookmarklet that visually highlights all deprecated widgets in your dashboards. Load your dashboard, run the script, and instantly see what needs updating.Reset

This week, learn step-by-step how to build surveys with consent forms and QR codes, master the Data & Analysis tab for toggling in-progress vs. completed responses, and explore workflows for redacting Text IQ-flagged comments. ​ June's Badge of the Month: "The Beautiful Community" — Contribute, score, and earn unlimited points through June 30th! ​ Consent Forms with QR Codes — Thanks ​@Fayeful1 for starting this convo and all members who contributed in this guidance for building surveys with consent forms.Survey Response Handling — Incomplete Responses Best Practices:  ​@jduncan: started this conversation on best practices for how to handle employee survey responses.​ Data & Analysis Tab Overview — Video Walkthrough: New to managing data in Qualtrics? Watch this short video covering:Toggling in-progress vs. completed responses Dataset status and customizing columns/layouts Filtering and saving filters Viewing/managing individual responses Exporting/importing data. Perfect for

Today we’ll go through a brief overview of the Data & Analysis tab and look at the different tools that it has to offer. By the end of this video you will know how to navigate the Data & Analysis tab, customize and save your data layouts, and manage all of your responses.   FAQ for Data & Analysis Tab  What is the Data & Analysis tab used for?The Data & Analysis tab is your go-to place to look at all of the data you've collected, including responses in progress and completed responses.How do I switch between in-progress and completed responses?You can toggle between the two using the dropdown at the top. The numbers displayed tell you how many responses are in each of these two categories. Understanding Dataset Status What does the dataset update status mean?The dataset update status shows how recently you've received responses:Active: You received a response today or within the last 15 days Partially Inactive: It's been more than 15 days but less than 30 days since

May 21st is International Tea Day, but here in the community, we aren’t just interested in Earl Grey or Chamomile. We’re interested in the Hot Takes. Experience Management is evolving faster than ever. From the "AI Revolution" to the changing landscape of customer expectations in 2026, everyone has that one opinion that might raise a few eyebrows and we want to hear it. To earn your badge and points, "spill" your hottest take on CX, EX, or AI in the comments below. Not sure what to share? Try one of these prompts: The AI Tea: What’s your hottest AI take?The CX Tea: What is one "standard" customer service practice that needs to be retired immediately?The EX Tea: What’s the real secret to employee engagement that companies keep overcomplicating?The Future Tea: What’s a trend everyone is obsessed with right now that won't exist by 2027? The RulesKeep it spicy, but keep it kind. We love a bold opinion, but let's keep the discourse constructive!Engage with the "Brew." If someone spills some

Happy Friday, Community! This week, revisit the hottest takes from our Badge of the Month challenge, check out a must read post for hiring managers creating lifecycle surveys, and a confirmed solution for XMD workflow issue. Congratulations to:​@tstamper for reaching Level 3! The community came in HOT in this month’s Badge of the Month challenge. Here are the conversations that got us talking: "Those Other 19 Questions Are Grieving" — ​@kgillis’s survey design reality check: stop asking 20 questions if you only care about NPS. Those respondents took time to answer, use what you ask. Apologies Without Action Plans Are Empty— ​@NewHomeCXManager suggests it’s time to retire "I'm sorry you feel that way” because it subtly blames the customer. Instead, replace it with an apology + action plan. Customers want clarity, ownership, and next steps. AI's Real Impact: Expose, Don't Replace — ​@joel bautista says AI isn't improving CX—it's exposing how little customer-centric many companies actuall

Today we’re learning about free response survey options. By the end of this video you will know what Allow Text Entry is, how to add it to your questions, and a workaround for incompatible question types.  FAQ for Free Response Survey Options What is Allow Text Entry?Allow Text Entry is a feature that lets respondents manually type in their own answer when they select a specific answer choice (typically an "Other" option) instead of being limited to preset choices.When should I use Allow Text Entry?Use Allow Text Entry when you want to collect responses that may fall outside your preset answer options. For example, if you're asking for a favorite color but only provide four options, you can add an "Other" choice with text entry so respondents can enter colors you didn't anticipate. Adding Allow Text Entry to Your Questions How do I add an "Other" option with text entry?Go to the Survey Builder and select the question you want to modify. Increase the number of choices by clicking the pl