Experience Community

Discover Experience Community instructions, programs, & more

MichaelCAdministrator

published in Experience Community Instructions

Welcome to the XM Community! If you've just joined the community, be sure to stop by and 👋 introduce 👋 yourself here! Share as much as you'd like, so we can all get to know you better! Tell us a little bit about yourself and your career, what industry you work in, where you're located, what you use Qualtrics for, and if you have earned any Qualtrics certifications!

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1 day ago

MichaelCAdministrator

published in Experience Community Instructions

📄 Get Started in The Qualtrics Experience Community | Instructions

Getting started table of contentsGetting started table of contents 1 | Create your Experience Community account 💜 2 | Set up your profile 👤 3 | Introduce yourself 👋 4 | Meet your administrators 👥 5 | Learn the community basics 📄 6 | Participate in programs 🏆 7 | Join groups 👭 8 | Discover product ideas & new product features 💡 8 | Attend events 📅 1 | Create your Experience Community account 💜Use your existing Qualtrics account login credentials to log into the Experience Community (right click on the link to open a new browser tab and keep this page open) then, you will be prompted to continue to step 2, below. 2 | Set up your profile 👤Set up your profile, where you can update your profile picture, view your badges, & more. Note: At this point, your account will be awaiting admin approval, and the Community will be in “read only” mode for you. After admin approval, move on to step 3, below. 3 | Introduce yourself 👋Introduce yourself to the Experience

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1 month ago

AlonsoCAdministrator

published in Experience Community Instructions

💡 Product Ideation Overview | Evolve

EvolveEvolve is the brand new Qualtrics product ideation program, powered by you, our customers. Through Evolve you can submit product ideas, (suggested enhancements to existing Qualtrics products and functionality), and track their status in the Qualtrics product development process.Prior to Evolve, product ideas had to be created in the XM Community Ideation category, reviewed by Community moderators, upvoted by a critical mass of community members, and then input manually into a data platform to be shared with Qualtrics product managers.Now, customers can share product feature suggestions directly with our product managers, right here in the XM Community. Through Evolve, we have expedited the ideation process, while increasing customer visibility into an idea or feature’s status. IdeasProduct “Ideas” are suggested enhancements to existing Qualtrics products and functionality. UpvotingAn “Upvote” is a digital representation of your desire for a product idea to be implemented. In Evo

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2 months ago

MichaelCAdministrator

published in Rank & Rewards

⚪️ Rank & Rewards Program | Program Overview, Badges, & Merch Store

Note: Our Rank & Rewards merch program was updated Jan 28, 2025. This post reflects the most up-to-date changes. We want to reward and thank you, our community members, for your incredible contributions to the Experience Community through the updated Rank & Rewards Program. Please read this entire post to familiarize yourself with the program and policies.You can achieve different levels / ranks within the community, depending on the number of points that you've accumulated. Every Experience Community member will reach Level 1 once they earn 50 points. Your ranking will display on your profile and next to your name whenever you post or comment. You'll earn a new badge, which will be displayed on your profile, and an email congratulating you for each level you reach! When you unlock a new level, you'll receive a DM with your downloadable badge!Everyone earning points on the Experience Community is eligible to “spend” the points for exclusive Community merch on our merch store.

736177

5 months ago

AlonsoCAdministrator

published in 2-Minute Tips

🕑 Share product ideas with Qualtrics | 2-Minute Tips | August 27th 2024

What is 2-Minute Tips? Every week we will focus on an XM Community post or question and provide tips and walkthroughs answering the question. The goal of this weekly video series is to deliver effective solutions to these questions, quickly. 2-Minute Tips | August 27th, 2024Topic: Discover how to share your product ideas with Qualtrics! Question for the XM Community: Which recent product feature has excited you the most?

65025

8 months ago

MichaelCAdministrator

published in Experience Community Instructions

👥 Meet Your XM Community Administrators & FAQs | Admin

Community Admin FAQS Who are the XM Community Admins?Your XM Community admins are @Michael_Cooksey and @AlonsoC What is a Community Admin?Our role as Community Admins is to foster a lively, respectful, and engaging community; thereby, enhancing your experience as a Qualtrics XM Community member! At times, we focus on a lot of the behind-the-scenes, working on new initiatives and content for the community, while other times we focus on engaging directly with our amazing community members. For the quickest response, you’ll want to contact us via our profiles, using the messaging functionality. If there is an issue with the functionality of the Community; for example, if you are unable to comment on a post, edit your profile, or receive any error messages tag one of us If you ever have a time-sensitive support request, the community might not be the best place to ask it, and tagging a Community Admin will not help get a support-related response. To get in contact with our Support team, s

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1 year ago

JoseSFormer XM Community Team Member

published in Getting Started Mondays

✏️ QSF | Getting Started Mondays | January 29th 2024

What is Getting Started Mondays? Every Monday we will highlight a Core XM feature, and the post will include a description of the chosen topic, a support page, and related community content. The goal of this weekly series is to help users find support pages or community posts that relate to the topic. Remember to always contact Qualtrics Support for product-related issues or urgent questions. Getting Started Mondays | January 29th 2024 Topic: QSF Whether you want to transfer a survey to a different account or simply keep a survey backup on your computer, exporting as a QSF is your best option. While a QSF or Qualtrics Survey Format file will not contain any response data, it will contain survey formatting and settings, including any questions in your trash. This export method makes it easy to share survey templates via email by adding the QSF file as an attachment. This method differs from simply collaborating or duplicating a survey since there are no restrictions regarding survey ow

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1 year ago

JoseSFormer XM Community Team Member

published in Basecamp Wednesdays

📚️ Analyzing Text with Text iQ | Basecamp Wednesdays | September 27th 2023

What is Basecamp Wednesdays? Every Wednesday we will look at different topics discussed on XM Basecamp and provide a brief description of the Basecamp resource.Whether you’re just getting started on your XM journey or ready to take your program to the next level, this weekly series is meant to help all users find Basecamp resources. Basecamp Wednesdays | September 27th 2023 Topic: Analyzing Text with Text iQ If you’ve never used a text analysis tool before, let me be the first to introduce you to Text iQ. This tool analyses data from open-text question responses and provides topic recommendations while also assigning one of the six sentiment labels. The first time you use Text iQ you are required to upload your data, however, any time after that, new responses will be automatically added as they are recorded. No need to fear that respondents will misspell words, Text iQ includes spell check to ensure that responses get tagged correctly regardless of any typos. If you need a way to vis

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1 year ago

JoseSFormer XM Community Team Member

published in Basecamp Wednesdays

📚️ Individual Links Alternative | Basecamp Wednesdays | September 20th 2023

What is Basecamp Wednesdays? Every Wednesday we will look at different topics discussed on XM Basecamp and provide a brief description of the Basecamp resource.Whether you’re just getting started on your XM journey or ready to take your program to the next level, this weekly series is meant to help all users find Basecamp resources. Basecamp Wednesdays | September 20th 2023 Topic: Individual Links Alternative If you have ever been limited to only distributing anonymous links, but need to reap the benefits of personal links like tracking responses & pulling related embedded data, adding an authenticator to your survey may be the perfect solution. Once a respondent reaches the authenticator element, they're prompted to input specific information to continue, usually their email address or other contact information, essentially being made to log in to take the survey. This method protects your survey from collecting any unwanted responses by checking that the information submitted is

1100

1 year ago

AlonsoCAdministrator

published in Badge of the Month

📚 Stories That Shaped You | Badge of the Month | September 2025

Celebrating International Literacy Day - September 8thThis September, we're honoring International Literacy Day by celebrating how reading and writing expands minds, educates communities, and connects us across cultures worldwide! Task: Share a piece of literature that's made an impact on your life! We want to celebrate ALL the forms of reading and writing that have enriched your life. Consider sharing:A book that changed your perspective A magazine or article that sparked a new interest A poem that moved you A comic book or graphic novel Song lyrics that became meaningful to you A children's book that your kids love A blog post or online piece that taught you something A recipe or how-to guide that opened new possibilities Academic papers or journals that expanded your thinkingLet's fill our community with literary love! During the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. All community members w

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17 hours ago

AlonsoCAdministrator

published in Week in Review

Qualtrics Success AI Assistant Demo, Gainsight Search Filters, and Top Community ContributionsBlog

Explore the personalized guidance of Qualtrics Success AI Assistant, boost efficiency with Gainsight’s enhanced search filters, and check out this week’s innovative community solutions.Congratulations:@Oreg.students, @NguyenPhiLong, @JohnDod, @Ctop2, @rs2 for reaching Level 1! Check out the new Qualtrics Success AI Assistant! View this demo on how it can recommend personalized learning tasks based on your license and experience level and give step-by-step guidance to help you accomplish them! Get quicker results with Gainsight’s Search Filter Capability. Filter by Topic, Community Category, or Tag: @jake_dufinetz shared a handy workaround that lets you export all survey responses every day, not just the new ones since the last export—a great fix for the usual automation limits!Featured members earn 50 points!This week we have two winners: @rs2 for sharing how to combine the power of AI + Community to create a solution @JordanDrieamNL for returning to their post to confirm th

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20 hours ago

AlonsoCAdministrator

published in 2-Minute Tips

🕑 Personalize Your Dashboard with Custom Metrics| 2-Minute Tips | September 16th 2025Tutorial

Today, you’ll learn how to personalize your dashboard by creating and incorporating custom metrics. FAQ for Personalizing Dashboards with Custom MetricsWhat kind of data can I use to build a custom metric? You can use a wide variety of data fields from your dashboard, including numeric values (like satisfaction scores or progress), counts of text fields (like open text responses), and survey metadata (like Responses or Duration). You can combine these with mathematical operators like division, multiplication, and addition.How do I troubleshoot a custom metric that isn’t working?The most common issue is an invalid equation. Look for a red triangle with an exclamation mark in your equation box. This often means there is an error in your formula, such as an extra operator or a metric that isn't separated by a function. You should also ensure that your metrics are correctly labeled and filtered.Can I use a custom metric in other dashboards?Custom metrics are only available in the dashboar

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3 days ago

AlonsoCAdministrator

published in Week in Review

Community Member Shapes Survey Platform, Join Early Access Program and More!Blog

Discover how the survey sidebar tooltip can make your workflow easier. Plus, get exclusive opportunities to test fresh Qualtrics features before anyone else by joining the Early Access Program!Congratulations:@EmmaOGC, @dp-goto for reaching Level 1! @hilaryk for reaching Level 2!Want a quick recap of the coolest product innovations each month? Check out our new Monthly Product Innovation Spotlight category! Join our Early Access Program to try out new features before anyone else and help shape the future of Qualtrics products! See a post you love and want to share? Give Gainsight’s share feature a spin and spread the word!Ever wish for a handy tooltip on the survey sidebar? Thanks to @Mohsen, it’s now live—making survey creation smoother and less confusing!Featured members earn 50 points!We love when authors pop back into the convo years later to help out. Huge thanks to @w.patrick.gale for sharing your insights and getting Comment of the Week! Subscribe to Week in Review and get

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7 days ago

AlonsoCAdministrator

published in 2-Minute Tips

🕑 Setting Up Session Capture| 2-Minute Tips | September 8th 2025Tutorial

Learn how to enable session replay to reproduce a user’s website journey. FAQ: Setting Up Session CaptureDo I have to deploy new code for Digital Experience Analytics or session replay?You only need to deploy new code if you are using a new Website / App Insights project. If you’re adding Digital Experience Analytics or session replay to an existing project, you don’t have to deploy new code.How long will my sessions be recorded for?The maximum length of a session is 24 hours. Once a session reaches 24 hours of recording, it'll be closed. Sessions close after 30 minutes of inactivity. Find More Resources here:Digital Experience Analytics OverviewSetting Up Session CaptureData to Collect (DXA)

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10 days ago

AlonsoCAdministrator

published in Week in Review

5-Year-Old Post Gets Fresh Update, 5 Level Ups, and More!Blog

Another week, another round of awesome achievements and helpful discoveries from our community!Congratulations @tlawish, @jasonferns, @Kfisherk, @LTaylor for reaching Level 1! @jake_dufinetz for reaching Level 3!@jmc02 updated a 5-year-old post with new information. Thanks for sharing! "How to have a checkbox in your survey" is trending this week.Featured members earn 50 points!This week’s outstanding comment goes to @lizb311! Her detailed and easy-to-follow contribution has so far helped 4000+ members! Great job! Subscribe to Week in Review and get it delivered every Friday morning—perfect with your coffee, tea, or whatever keeps you warm.

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14 days ago

AlonsoCAdministrator

published in 2-Minute Tips

🕑 AI Insights Series: Ask Personalized Follow-Up Questions| 2-Minute Tips | April 29th 2025

In this second installment of our AI Insights Series learn how you can ask personalized follow-up questions for richer insights. FAQ: Adaptive Follow-up Feature What is the Adaptive Follow-up feature?The Adaptive Follow-up feature is an AI-powered tool designed to enhance your survey responses by intelligently identifying key points in open-ended text answers and automatically generating personalized follow-up questions. Who can access the Adaptive Follow-up feature?This feature is currently available only to users on Qualtrics' new AI-powered product suites.How does the Adaptive Follow-up work?When respondents provide open-ended text responses, the Adaptive Follow-up analyzes their comments to identify significant themes or issues. It then generates specific follow-up questions that help clarify these points and gather more detailed information necessary for actionable insights.How do I enable Adaptive Follow-up in my surveys?To turn on Adaptive Follow-up:Select the question you wan

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17 days ago

AlonsoCAdministrator

published in 2-Minute Tips

🕑 Build a Text iQ Model with Qualtrics Prebuilt Topics | 2-Minute Tips | September 02nd 2025

Get started with Text iQ by leveraging Qualtrics' pre-built topic models. This tip is especially useful for those who want to analyze open-ended feedback efficiently and effectively. FAQ for Building a Text iQ Model What is a Text iQ pre-built topic model?Qualtrics provides pre-built topic models for various industries, such as Airlines, Government, and Retail Banking. These models come with a set of pre-defined topics and sub-topics that you can use as a base for your own analysis. This saves you the time and effort of building a topic model from scratch. For more information on Text iQ, you can visit the Qualtrics support page on Getting Started with Text iQ.How do I access and use a pre-built topic model?You can access Text iQ from the Dashboards page by clicking on the magnifying glass icon. After selecting your open-ended text question, click on "Import topics" and then "Select a Qualtrics topic library." From there, you can choose the library that best fits your needs, preview t

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17 days ago

AlonsoCAdministrator

published in Badge of the Month

📸 Life Through Your Lens | Badge of the Month | August 2025

Celebrating World Photo Day (August 19th) and the art of capturing life's moments. Task: Share a photo that tells a story! Whether it's a snapshot from your phone or a carefully composed shot, we want to see the image that means the most to you right now. Want to share your photo with even more people? Submit it to NPR for a chance to be featured in an upcoming newsletter! (This is separate from our Badge of the Month program) Need some inspiration? Everyday Moments:Your morning view or daily ritual Something that made you pause and smilePeople & Connections:Candid moment with family, friends, or petsYour World:Local spot that feels like homeMemory Makers:Place with special meaning Small achievement or celebrationStill stuck? Check your recent photos - which one makes you want to tell someone about it? That's your story! During the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. All community members

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20 days ago

AlonsoCAdministrator

published in Week in Review

London Meetup, DC Adventures & Level-Ups!Blog

This week brought exciting milestones as four members leveled up, our London community prepares for the first in-person Experience Community gathering. Plus, see how one member's ChatGPT collaboration led to our Comment of the Week!Congratulations @bench, @Mattalica1972, @Regan for reaching Level 1! @sophie_gr for reaching Level 2!Are you based in London and want to meet other community members? Join our first ever Experience Community in-person event on Thursday, September 18th. Sign UpShare your swag/badge on LinkedIn and earn 50 points!@pamelalbeck rocking her backpack in DC!Featured members earn 50 points!Congrats to @tlawish for Comment of the Week! With help from ChatGPT they were able to come to a solution and returned to their post to confirm it worked! Subscribe to Week in Review and get it delivered every Friday morning—perfect with your coffee, tea, or whatever keeps you warm.

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21 days ago

AlonsoCAdministrator

published in Experience Community Instructions

💡 Create an Idea | Evolve

To create an Idea, you must…1 | Navigate to Evolve 2 | Search for an Idea 3 | Create a Product Idea 4 | Track an Idea’s status FAQ1 | Navigate to EvolveClick “Ideas” in the top navigation of the XM Community to access Evolve Read this post, the Product Ideation Overview | Evolve post, and the instructions under the header “Evolve” before accessing the Evolve tableNoteIf you are unable to view the Evolve table, your device security settings are likely blocking third-party scripts and ads. Unfortunately, there isn’t anything we can do to prevent this, as we cannot influence customer device security settings. We recommend you either access Evolve on a personal device to submit ideas, or that you contact your AE or CSM to submit ideas on your behalf. If you would like, one of our Admins would be happy to contact your account team on your behalf. We apologize for the inconvenience and value your ideas. 2 | Search for an IdeaIn the Evolve table, click the search box below the text “Search I

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23 days ago

AlonsoCAdministrator

published in 2-Minute Tips

🕑 Enabling Qualtrics AI: A Brand Administrator's Guide| 2-Minute Tips | August 26th 2025Tutorial

Alex will walk you through how to enable AI features in your Qualtrics account: FAQ for AI Administration: Why can't I see the "Admin" or "Organization Settings" options?These settings are only visible to users with Brand Administrator permissions. You will need to contact your organization's Brand Admin to have them make these changes or grant you the necessary permissions.I enabled an AI feature in the main settings, but a user still can't access it. What's wrong?You must also check the user's individual permissions. Go to the Users tab, select the user, and ensure the specific AI feature is enabled in the permission tables under both the General and Survey Platform tabs.What's the difference between the brand-wide settings and user settings?The settings under Organization Settings > AI act as the master controls, making features available to the entire brand. The settings under the Users tab allow you to fine-tune which of those available features a specific individual can actua

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24 days ago

AlonsoCAdministrator

published in Week in Review

Updating Evergreen Content + Community Level UpsBlog

Two new Level 1 members, a rare Level 6 achievement spotlight, steps to refresh top older posts, and a comment that resolved a nearly year-old issue.Congratulations @RAlbert and @youngnavy for reaching Level 1! We know older posts can still be useful, so we’re rolling out a focused effort to refresh top-performing content and make sure they’re accurate and up to date.Share your Qualtrics badge/swag on LinkedIn + Earn 50 points!@kgillis showed off her Level 6 badge on LinkedIn. Fun fact: She’s 1 of only 20 community members to achieve this milestone!Featured members earn 50 points!Congrats to @Tom_1842 for Comment of the Week! His custom code solution solved a problem originally posted nearly a year ago! Subscribe to Week in Review and get it delivered every Friday morning—perfect with your coffee, tea, or whatever keeps you warm.

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28 days ago

AlonsoCAdministrator

published in Week in Review

New: Badge Posts = Bonus Points, Nomination Survey Tips & MoreBlog

Turn your LinkedIn badge posts into community points, discover advanced nomination survey techniques, and more!Congratulations @Mark d., @KatMand2, @DarPsh for reaching Level 1! @VKDoshi, for reaching Level 2!@kgillis for reaching Level 6!You already knew that showing off your Qualtrics merch on LinkedIn earns you 50 points, but now you can rack up extra points every time you level up by sharing your new badge! Learn more about maximizing your community points.Learn how members are sharing strategies for creating nomination surveys with searchable dropdowns and multiple selections. Perfect for awards, recognition programs, or any time you need users to easily find and select from long lists. Learn about Qualtrics AI Assisted Topics and how it can streamline your text analysis. Featured members earn 50 points!This week's spotlight shines on @RAlbert and @Haimanti! We're celebrating @RAlbert for taking the time to circle back and share their solution with the community, and @Hai

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1 month ago

AlonsoCAdministrator

published in 2-Minute Tips

🕑 Online Reputation Management| 2-Minute Tips | August 12th 2025Tutorial

Qualtrics Reputation Management projects integrate customer feedback and online review data onto the platform, which can then be used in dashboards to showcase customer insights. FAQ for Online Reputation Management What is online reputation management (ORM)? Online Reputation Management (ORM) in Qualtrics is a feature that allows businesses to integrate online reviews from various platforms into their Qualtrics program. What types of Reputation Management Projects does Qualtrics offer? Qualtrics offers several types of Reputation Management (RM) projects, each designed to help businesses manage their online reputation effectively. These include:Connect to Google Places This solution allows you to import Google Reviews into Qualtrics for dynamic reporting and workflows, and also enables you to respond to reviews directly within the Qualtrics dashboards.Search the WebEven if you don’t have accounts on major review sites, Qualtrics can automatically search the web for reviews about you

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1 month ago

AlonsoCAdministrator

published in Week in Review

Merch Store Back Online + AI Workflow Insights + Calendar Question Deep DiveBlog

This week brings good news for merch lovers, explores how AI is reshaping community workflows, dives into customization possibilities for Qualtrics' latest Calendar Question Type, and celebrates members who exemplify best practices in technical problem-solving.Congratulations@Romanoman for reaching Level 1!@agrm, @Haimanti for reaching Level 2!Community Merch Store issues have been fixed and orders are processing again. If you recently submitted an order and it hasn’t been approved, please try resubmitting again. How is AI changing your Experience Community workflow? Share your thoughts.Qualtrics released a new Calendar Question Type, but need more customization options? Join the discussion on extending functionality.Featured members earn 50 points!This week's standout comment goes to @mikasar12! They included detailed troubleshooting steps and what they'd already tried—helping the community provide faster, more targeted solutions. Subscribe to Week in Review and get it delivered

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1 month ago

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