Community Basics & Discussions

Contacting Qualtrics Support for Product Help: Easy How-To Steps If there is a question or issue that cannot be solved here on the Qualtrics Community, you can contact the Qualtrics Support team. The best way to do that is to use the Support Portal via the Customer Success Hub 📨 Here is an article from our support site on what to do: https://www.qualtrics.com/support/getting-started-qualtrics/support-portal/product-technical-support/ By using the Customer Success Hub to contact Qualtrics Support, you can reach the teams responsible for helping you with your query. 

Hi everyone! My name is Jose, and I’m so excited to be working with this amazing community again! While I was away I got the opportunity to work with other communities and learn how they solve common community pain points and celebrate their members. Now that I’m back my goal is to apply what I’ve learned to help continue making this community even better by simplifying processes for newer members, implementing ideas that you want to see in the community, and providing new content. I’m looking forward to meet you all and help out in any way that I can!While I’m not at work, I like to play board games, listen to live music, try different food places, and watch basketball! I just recently moved to Seattle and am already enjoying the stunning views and great coffee. As I’m getting reacquainted with the role and processes, I’d really like to know what you think about the Experience Community. What are some things that you want to see in this community in 2026? 

Welcome! This guide will help you control which emails you receive from the Experience Community. Understanding Email SettingsYour email subscriptions work in two levels:Level 1: The Main Email SwitchThere is one main setting called "Subscribe to Experience Community Emails". Think of this as the power button for all community emails.When this is OFF:You will not receive any emails from the community It doesn't matter what other settings you choose All emails are stoppedWhen this is ON:You can receive emails based on your choices You can pick which types of emails you want Your other subscription settings will now work Level 2: Your Personal ChoicesOnce the main switch is ON, you can choose which specific emails you want to receive. This might include:Updates from specific categories by subscribing Replies to your posts, Notifications about topics you follow, etc by going to Notifications    How to Stop All EmailsFind the "Subscribe to Experience Community Emails" setting Turn it OFF D

There will be a temporary pause on processing Evolve Product Ideas for the month of October. We apologize for the delay in actioning your feedback. Normal processing time will resume in November.For urgent requests, reach out to your account team to submit ideas internally.

To create an Idea, you must…1 | Navigate to Evolve 2 | Search for an Idea 3 | Create a Product Idea 4 | Track an Idea’s status FAQ1 | Navigate to EvolveClick “Ideas” in the top navigation of the XM Community to access Evolve Read this post, the Product Ideation Overview | Evolve post, and the instructions under the header “Evolve” before accessing the Evolve tableNoteIf you are unable to view the Evolve table, your device security settings are likely blocking third-party scripts and ads. Unfortunately, there isn’t anything we can do to prevent this, as we cannot influence customer device security settings. We recommend you either access Evolve on a personal device to submit ideas, or that you contact your AE or CSM to submit ideas on your behalf. If you would like, one of our Admins would be happy to contact your account team on your behalf. We apologize for the inconvenience and value your ideas.  2 | Search for an IdeaIn the Evolve table, click the search box below the text “Search I

Making moves? We've got you covered! Here's everything you need to know about keeping your Community access: I'm leaving my job - can I still access my Community account?The short answer: It depends on your setup!If you're currently part of your organization's Qualtrics brand, you're likely occupying a seat within their license (and those seats are limited). When you leave, you'll probably need to either:Purchase your own Qualtrics license Ask your new employer if they have a Qualtrics license for you to join, or Switch to a free Qualtrics account You will need to update your Community email in all three scenarios. Reach out to a Community admin and we will gladly assist! What if I'm just switching departments within the same company?Smart move checking first! Here's what to do:Contact your brand administrator to see if your new team is part of the Qualtrics brand If yes - you're golden! No need to update your email address If no - you might need to transition to a free Qualtrics accou

XM Community New Account Approvals: Ensuring the integrity of Community content At Qualtrics, security is always top of mind, and we want to share the important steps we are taking to better secure our community and protect you. In an effort to keep the XM Community as safe and secure as possible, we are introducing account approvals for all new XM Community accounts, effective November 4, 2024. New Account Registration ProcessTo enhance our security measures, we’re implementing a new system for new account registrations. Moving forward, all new members will require admin approval when joining the XM Community. This process will apply globally to all new XM Community registrations. Our team will be reviewing all new accounts during working hours in the Central Time Zone, ensuring that only legitimate customers gain access to the full community experience. Until your account is approved, you’ll still have read-only access to the community, so you can stay informed. Reassurance for Exist

We’re thrilled to announce that our XM Community YouTube channel is merging with the official Qualtrics YouTube channel! This means that moving forward, all our engaging content, including 2-Minute Tips, Experience Spotlight series, and the latest Product News, will be available in one place.As part of this transition, the XM Community YouTube channel will be inactive. To stay connected and receive all the updates and valuable insights you love, we encourage you to subscribe to the official Qualtrics YouTube channel today!👉 Subscribe Here!A huge thank you to all our community members who have already subscribed! 

Hey XM Community, I came across this post from 6 years ago. Since it’s been a while, I think we need an updated version! What advice do you have for a new Qualtrics user to be successful? Whether it's a workaround you've discovered, a time-saving shortcut, or a useful feature to learn, I’m curious to hear your advice!