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159
L
lcarlsonSAMA
 Employee 360
Need a widget/report/dashboard-page showing sent/received 360-surveys

There is data (available somewhere) to support this but I can’t find it/have restricted access/something.My participants’ leaders want status reports that include Subject-identifier, how many nominations were sent and how many received by relationship-type.  See attached file for the desired display.I’ve been manipulating the exported data to create the following in excel but it should be possible within the 360-platform as all the information is available -- nominations sent is part of the upload/relationships of the subject-detail, and there’s even a widget-filter for “nominations sent” in the dashboard builder (that doesn’t work -- it only returns completed responses).  The # SENT data (used to initialize the 360-program) is from the upload files (we currently do not allow subjects to add/modify their evaluators)I would be forever grateful if someone out there has figured out how to do this inside Q-360.In dashboards, I can create parts of the chart with a page-filter of relationshi

321
D
Level 2 ●●
AlexandreLeduc
QPN Level 3 ●●●
AlexandreLeducQPN Level 3 ●●●
 Survey Platform
SMS distributions

Hello all,I have a few questions about SMS distributions. Is Qualtrics able to use RCS (Rich Communication Services) to include images for example or only SMS (regular text messages)? I think i know the answer but i prefer to double check When a telco provider, lets say Twilio, is providing a 1-800 XXX-XXXX (long) phone number, is it possible to shorten it in any way via QUaltrics, a bit like we can personnalize the sender’s email or is it Twilio that would provide a short number? Is it possible to configure an automatic No-reply message if respondent writes back to the phone number? If yes, I assum it counts in the SMS credits available?Thanks in advance

30
AlexandreLeduc
QPN Level 3 ●●●
AlonsoC
Administrator
AlonsoCAdministrator
 Week in Review
Don't Lose Access When You Switch Jobs! Plus Candidate Survey Examples & Community Level-UpsBlog

This week we're celebrating community achievements, helping you navigate job transitions without losing access, and looking for your best candidate experience survey examples to share with fellow members.Congratulations:​@vanecarlini for reaching Level 1!​@mfiset, ​@CSDR  for reaching Level 2!Changing jobs or moving departments within your org? Check what to do to maintain Community accessShare your candidate experience survey examples with ​@asavd. Have experience setting up a Qualtrics workflow based on candidate stage metadata? Join the discussion. Thank you ​@mayurschittaragi for sparking this conversation. Stay hydrated and cool with the Qualtrics water bottle and hat! Thanks ​@mfiset and ​@Sophieroy for the awesome pics!Congrats to ​@Jemmabean! Her comment was detailed and thorough: Want to amplify your post? Message ​@AlonsoC to be included in next week’s digest.

192
Sophieroy
QPN Level 4 ●●●●
kgillis
Level 5 ●●●●●
kgillisLevel 5 ●●●●●
 Survey Platform
Displaying slider value/scale point on multiple statements

Two questions:1) is there a way to move the scale point below the statement text rather than displaying it on top?2) is there a way to how the scale points on every statement or lock it to the top of screen for this question? I have 14 statements and would like to display the reference.  

40
kgillis
Level 5 ●●●●●
C
CY_QualtricsSME
 Custom Code
Print multiple questions from a survey on a single page.

Hello! I created a survey, and need the questions in a block to print on a single page. Screenshot #1 below is the code I’m working with. The code includes a “Print” button for the user, and a dialog box opens to print (this works beautifully).The problem is, all the text to print is in a single row on the page (Screenshot #2 below). I need each field and text (for the embed data field) in the “const lines (i.e. Name, Date of Birth, etc.)” to print on its own row on the page.Thank you for your assistance.Screenshot #1: JavaScript code:Qualtrics.SurveyEngine.addOnload(function () {    let printBtn = document.createElement("button");    printBtn.textContent = "PRINT";    printBtn.style.margin = "20px 0";    printBtn.style.padding = "10px 20px";    printBtn.style.fontSize = "16px";    printBtn.style.cursor = "pointer";    this.getQuestionContainer().appendChild(printBtn);    printBtn.addEventListener("click", function () {        let printWindow = window.open("", "", "width=800,height=600

212
C
A
Level 3 ●●●
AineLevel 3 ●●●
 XM Directory
Integrating Qualtrics with Emarsys using SAP Integration Suite

Hi community,I wanted to ask if any of you have done an integration between Emarsys and Qualtrics using SAP Integration Suite?If so, could you please share how you did it?I'd really appreciate any information or a step-by-step guide. Thank you very much!

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A
Level 3 ●●●
AlonsoC
Administrator
AlonsoCAdministrator
 Badge of the Month
🌎️ World Environment Day | Badge of the Month | June 2025

What is World Environment Day?Led by the United Nations Environment Programme (UNEP) and held annually on 5 June since 1973, World Environment Day is the largest global platform for environmental public outreach and is celebrated by millions of people across the world. In 2025, it is hosted by the Republic of Korea. Source. Task: 🌿 How do you connect with the environment in your everyday life?Whether it’s a walk in the park, gardening, or just enjoying fresh air—share the moments that ground you in nature. Photos welcome!♻️ What sustainable habits have become part of your routine?From reducing plastic to biking more, we’d love to hear what eco-friendly choices you’ve made—big or small. During the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. All community members who join our team and contribute a thoughtful comment to this month’s discussion, between June 1 and June 30, will receive this badge worth 5

19930
JonesE
Level 4 ●●●●
M
molnare
 Custom Code
Updated JavaScript for New Survey Taking Experience

Hello! I like to mask phone numbers in my surveys. I have successfully used the JS below to do that. In the new Survey Taking Experience, the JS no longer works. The published info on the new format does acknowledge that JS may need to be updated. Thing is… I don’t know JS and have no idea how to update it for it to work.Can anyone help?Here’s the code:Qualtrics.SurveyEngine.addOnload(function(){    /*Place your JavaScript here to run when the page loads*/});Qualtrics.SurveyEngine.addOnReady(function(){    jQuery(".InputText").on("cut copy paste",function(e) {e.preventDefault();});jQuery(".InputText").on('keypress',function(){if(event.which != 9 && isNaN(String.fromCharCode(event.which))){event.preventDefault(); //stop character from entering input}var s = this.value.replace(/-/g,'');if(s.length==10){event.preventDefault();}if(s.length!=0){if(s.length>=3 && s.length<=4){var s1 = s.slice(0,3);var s2 =s.slice(3,s.length);this.value=s1+"-"+s2;}if(s.length>=6){var

503
vgayraud
QPN Level 6 ●●●●●●
PeterMc
Administrator
PeterMcAdministrator
 Customer Experience (CX)
What does 'meaningful interaction' with your customer look like in 2025?

Hi all, sharing a question for the community from X4 Sydney recently for anyone that couldn't attend: What does ‘meaningful interaction’ with your customer look like in 2025? 

183
AdamK12
Level 5 ●●●●●
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Level 2 ●●
TimOHLevel 2 ●●
 Survey Platform
Ticket workflows for multiple criteria

Hello!I’ve run into a wall with some workflows to generate tickets.What I want to do is have two different ticket types raised.I have made two different worflows 1-detractors, 2-sentiment1 - if NPS detractor or low CSAT response is received, raise ticket 1 (this is working fine)2 - if NPS neutral or positive or 3+ CSAT response is received AND text IQ sentiment is negative, raise ticket 2 (not working). Do not raise ticket if negative sentiment + detractor or low csatTicket 2 works IF the scores are positive, but when the scores are negative both ticket 1 and 2 are raised.Im pretty sure the logic in workflow 2 is wrong but I cant figure out what or how to fix it.Screen shot of workflow 2 logic below. 

102
vgayraud
QPN Level 6 ●●●●●●
R
Repo
 Survey Platform
How to send data with web service to Salesforce Account Engagement Form Handler?

Has anybody experience on how to send data from qualtrics survey with the web service to the form handler in Account Engagement? 

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R
T
Level 2 ●●
TimOHLevel 2 ●●
 Survey Platform
Manually flag response for follow up

Hiya qualtrics hivemind!I am looking for ways to manually flag a response, or raise a ticket, to follow up on specific feedback. We have a number of always on feedback surveys running. We review the responses regularly and investigate issues raised to close the loop and identify root cause. Currently we have tickets which are raised based on low scores / detractor responses. But we sometimes get positive scores but detailed written feedback that we want to follow up and document too. Wondering if there is a way to do this in qualtrics?

273
T
Level 2 ●●
L
laiyonda
 CX Dashboards
Error Message Appearing on multiple CX Dashboard Widgets

Hi everyone,First time poster on this forum and a very novice user of Qualtrics.Over the last month, my CX dashboard has been displaying a “An unexpected error has occurred.” message on some of our widgets, such as a number chart widget we have to display the # of completed surveys and vertical bar widget showing the distribution of 0-10 rating scale. Some other widgets are displaying properly, such as simple charts. When I attempt to even edit the error widgets, the same error message will also appear on the window which does not allow me to even see what metrics I’ve chosen for that specific widget (see image below).All of the data going into this dashboard is owned by the same Brand Administrator and there is only one data source for each dashboard. Has anyone experienced this before and were able to fix it? I have reached out to the Qualtrics Support Team but I still have not received a solution over the past month. Thank you so much in advance!   

638
AlexandreLeduc
QPN Level 3 ●●●
ccarroll
Level 4 ●●●●
ccarrollLevel 4 ●●●●
 XM Directory
Exporting and notifications of unsubscribes from lists

Please helpI have several different lists currently, and am needing to find a way to automatically notify and export contacts who have unsubscribed from any list. Our legal team have mandated that we must unsubscribe these people so I need a way to get them out, that doesn't involve me manually jumping in running a filter in each list and exporting.

7768
ccarroll
Level 4 ●●●●
kgillis
Level 5 ●●●●●
kgillisLevel 5 ●●●●●
 Survey Platform
Slider values to equal a previous questions selected choice.

I have two questions that I need to connect with one another and I’m not sure how to go about it. The respondent will get this question: They will then be shown this slider question. I need the total hours selected in the slider to be the same number the selected in the first multiple choice question.*Please note the above screenshot is just a portion of it, there will are many additional statements. I am also aware that 3+hours scale point will need to be split out into 3hr, 4hr, 5hr, etc… to accommodate actual calculation. My org wants the question to stay in a slider type format as opposed to using constant sum type of question.

30
kgillis
Level 5 ●●●●●
pamelalbeck
Level 4 ●●●●
pamelalbeckLevel 4 ●●●●
 Survey Platform
Matrix Question Types and Accessibility

Greetings XM Community,I’ve got a lengthy survey that I am working on for our Academic Records office.  Most of the questions are ranking on a scale (i.e. Excellent, Good, Fair, Poor, n/a).  I was researching accessibility and applying that to the survey by using a multiple choice drop-down list but am afraid it’s going to result in less completes due to the length.Matrix carousel looks better and easier to navigate through, but is it truly an accessible question?  From what I read it’s a better choice if using a matrix but still not great.  Some sources said not to use the matrix type at all.Thoughts or suggestions appreciated, thank you!!

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pamelalbeck
Level 4 ●●●●
M
Level 2 ●●
madeline_bLevel 2 ●●
 Survey Platform
Disable/Invalidate Individual Links from Survey Email Distribution

hi guys,I have a survey which is being distributed via an XM Directory workflow. If a contact import occurs where a user has the same external data reference as a new user, the contact is merged into one.We uploaded a CSV with a number of duplicate users who had already received emails. Unfortunately, due to a lack of preventative logic from us, each user has now received two emails, each with an individual link.I was wondering, since contact and embedded data for these recipients are identical to the first distribution, will the link be identical too? Further, if a recipient completed the survey previously, will the link in the second email work? Or not, since this exact contact has already completed the survey.Hypothetically, if each user could complete the survey twice, is disabling (or invalidating/breaking) the first/second set of links possible? Obviously I can’t just remove users from the contact list (a common solution for this issue) because the duplicates have merged into a s

91
AlexandreLeduc
QPN Level 3 ●●●
QualtricsReleaseNotes
Qualtrics Employee
QualtricsReleaseNotesQualtrics Employee
 Product Release Notes
Weekly Product Release Notes - June 11, 2025

  Features Released On Or Before June 11, 2025 DiscoverTopics Recommendation: Topic recommendation in XM Discover uses artificial intelligence (AI) to analyze unclassified documents and existing topics, revealing hidden themes and topics that may have been overlooked by manual modeling.DistributionsSearch Results and Document Access Restrictions: Brand Admins can now restrict search results based on a user’s group or division. Users who upload files into Research Hub can also control who has access to view their document.Research HubACH Payments for Online Panels: You can now use a bank account as a payment option when purchasing an online panel.Strategic UXVideo Editor Updates: You can now export all transcripts from your Audio and Video Library in a single file. In the video editor view, transcripts are now broken out by line with timestamps.XM DirectorySummary Tab: Minor styling changes to the widgets shown in the XM Directory Summary Tab. The data displayed here has remained the sa

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QualtricsReleaseNotes
Qualtrics Employee
LWillits19
Qualtrics Employee
LWillits19Qualtrics Employee
 K-12
Parent Communication Preferences

Hello K-12 leaders! Communication with parents is vital for student success. We would love to know what you are doing to help facilitate communication with your parents!What method do you find most effective for keeping parents informed and engaged?A) Regular newsletters or emailsB) Parent-teacher conferencesC) Social media updatesD) School app or portal for real-time information

443
MarkGrunske
Level 2 ●●
C
cbowers
 Survey Platform
missing item in list of filter options

I’m on the Results Dashboard trying to add a filter that is based on my first question, which is a required multiple choice question with two answer options. When I click the button to add a filter, the first question does not appear in the list of options. Any thoughts on why and how to resolve? (Screen shots of the item and the filter screen are attached.) Thanks so much! 

332
J
Level 2 ●●
J
jb_lumanity
 Survey Platform
"Old" (a few days) personal links not accepting URL parameters

I am creating personal links to be distributed by a third party and they don’t want me to set the customer values via the contact list and would rather data was appeneded.And they were working with URL parameters but now they aren’t and none of the data added in the URL is being captrued? But if I generate new links now then the new links do work.Does anyone know why this might be?

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J
E
ea_baron
 B2B | Leaders Network
Has anyone had success using an outside consultant for set up?

Hi everyone!After years of working with Client Savvy, setting up Qualtrics seems daunting.I have happily and successfully set up our survey -- and we’re 98% ready with it. Where I’m struggling is setting up our data, roles, automated response notification, and reporting structure. We do not currently have an account that includes anything other than basic Qualtrics support. Can anyone recommend a suitable consultant for approximately eight hours of work to help me get to the finish line? Thank you.Elizabeth Baronebaron@verdantas.com

251
ElieD
QPN Level 4 ●●●●
R
Level 4 ●●●●
Rod_PestellLevel 4 ●●●●
 Integrations
Survey Workflow, Export response to Excel use workflow task, missing derived fields, NPS group etc.

Hi All, I’m testing out the newish workflow task for exporting response data to excel  I’ve not found any support page for this yet so maybe it is documented but never the less… I have discovered that there are certain fields you can’t include or at least don’t appear in the drop down list yet when you do a manual export in the D&A section they do appear.  This includes: Recorded DateNPS_GROUPany derived fieldsTextiQ fields Is there a way round this? When I export manually I can see that the above fields have the following extra info: =Recorded Date: Recorded DateRecordedDate{"ImportId":"recordedDate","timeZone":"Europe/London"}  =NPS:Q01_NPS_GROUPNPS Question - Group{"ImportId":"QID3_NPS_GROUP"} =An example of a derived field:Q17_new B32 All meals CSATQ17_new B32 All meals CSAT{"ImportId":"Q17_ne_DERIVEDcbi44xe"} =An example of a textiq Topic (Textiq from within the survey)Q04c_R - TopicsQ04c_R - Topics{"ImportId":"QID9_TEXT_4fa5eba4135d43d890b5e933Topics"} I have tried a number o

1372
R
Level 4 ●●●●
AlonsoC
Administrator
AlonsoCAdministrator
 XM Community Instructions
Community Email Change FAQNews

Making moves? We've got you covered! Here's everything you need to know about keeping your Community access: I'm leaving my job - can I still access my Community account?The short answer: It depends on your setup!If you're currently part of your organization's Qualtrics brand, you're likely occupying a seat within their license (and those seats are limited). When you leave, you'll probably need to either:Purchase your own Qualtrics license, or Switch to a free Qualtrics account What if I'm just switching departments within the same company?Smart move checking first! Here's what to do:Contact your brand administrator to see if your new team is part of the Qualtrics brand If yes - you're golden! No need to update your email address If no - you might need to transition to a free Qualtrics account What happens to my Rank & Rewards points and Community Level when I change emails?We've got different scenarios for you:Switching emails within the same organization? Your points will remain

240
AlonsoC
Administrator
erollins
Qualtrics Employee
erollinsQualtrics Employee
 Government
Hello government employees and experts! Employee morale is one of the most important factors for any organization, including government institutions! We would love to hear your thoughts:

What do you believe is the most important factor to boost employee morale in government institutions?A) Professional development opportunitiesB) Recognition and rewards programsC) Work-life balance initiativesD) Clear communication from leadership

776
AdamK12
Level 5 ●●●●●

Motivational Playlist

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