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I have a massive survey with over 60 matrix questions that all have the same scale points, these questions are all contained within their own block. (I have not yet done this but each question will have display logic on it so that each participant only sees one of the matrix questions, not all 60+). I need to add a piece of embedded data in the survey flow where it places a negative value in the embedded field if “Poor” is selected. I know that I can do this by creating a whole bunch of OR statements, one for each question, but am wondering if there is a way to do this for the entire block since the entire block only contains matrix questions which all have this same scale point. 

Hello team,I would like to know if anyone is familiar with the function of the new projects found in the CX module, which are called: Voice, Chat data, Email data.If anyone has information about their use, implications, and functionalities, it would be very helpful. I am sharing a reference image.  

Does anyone know how to add an iframe title to a custom embedded feedback creative?in cases where we use other creatives such as feedback buttons etc we can see the option to add an iframe title as show in this image: however when we use a custom embedded feedback creative we do not have this option:  

Dynamic Starting Point for Alphabetized Order: I’m interested to discover a way to randomize names on a survey question (roughly 1-300 names) that would maintain alphabetical order while rotating the starting point for each participant as they access the survey. Specifically, I want the selection to remain in alphabetical order (A…Z), but to begin at a different letter for each respondent by randomly selecting a starting point. For example, if the names are as follows:Alice Bob Charlie DavidOne respondent might see:Bob Charlie David AliceWhile another might see:Charlie David Alice BobWe would greatly appreciate any insights, code snippets, or resources that could help us achieve this functionality using JavaScript or customized features within Qualtrics.Thank you for your assistance!

Greetings!To avoid order effects, my team and I need to randomize conditions, groups, and blocks in several ways. Unfortunately, this complexity of Qualtrics programming falls outside of my current repertoire and what I have been able to find on YouTube and by poking around on this community site. I’m crossing my fingers and toes the Qualtrics community “hive mind” can save the day.We are doing a mixed design, with an overall within-subjects design (two conditions: A, B) that each have three components (1, 2, 3) with a between-subjects aspect in component 3. In component 3, participants need to be randomized to one of three valanced conditions (X, Y, Z).Within both main conditions (A, B) participants need to see the three components in a chronological, specific order (1, 2, 3) and some of these components have groups (1 and 3 only, not 2). For simplicity’s sake I will only describe A.For A1, participants need to see all three valences (X, Y, Z) and there are two question blocks for eac

Do API exports behave differently if a survey is actively collecting data during edits?

Hi there dear community :)Is there a way I can use the Mobile App SDK and still get an Embedded App Feedbakc, allowing a directly pop up of a survey, without the creative first? I want to be able to prompt directly the question (CES one) and avoid the pop-up.  I know we can always use a link of a survey and put in string all the embedded data, but I rather still use intercepts so I can enjoy the capabilities of sampling etc.

How does Qualtrics determine whether a workflow trigger fires once or multiple times for a single response, and what internal response states influence this behavior?

Has anyone incorporated the new email survey workflow with Zendesk and saving it as a transaction? I know the task within the “template” is being depreciated, but whenever I try to add a contact/transaction to the XM Directory from a Zendesk event, I get blocked with the message that a data task hasn’t been set up yet.We had been saving ticket fields through Embedded data but I think we need to move to Transactions since embedded data is being over-written with multiple tickets. It is becoming more common where a user can have multiple tickets can be resolved same day and we need to pivot to Transaction to avoid data confusion.  If I set up the “Send an email task” from the Zendesk trigger, I think I will be forced into using Embedded data and continue to have the same issue as above.

Scenario:After SSO authentication, I want to capture additional dynamic information from the user profile (like department etc.) and store it as Embedded Data. This data will later determine which survey questions appear.Questions: How can I dynamically fetch and store this data after authentication? Is it possible to avoid resetting Embedded Data fields that were set pre-authentication? Are there performance considerations for fetching multiple fields dynamically?

We're not getting much insight from support into solving our Zendesk use case problem other than "its Zendesk problem" but I have a hard time believing that what we're doing is an edge case. We are using the workflow template but the final task isn't letting us update a ticket if we are not updating fields that are required on the ticket itself. The fields that cause the error are fields are required to close, therefore are populated before our distribution trigger kicks-off. They are also dropdowns in Zendesk but the task doesn’t let us just pipe the selection that came in with the task back to the case to update the field we want to. We’re just trying to add a tag that a survey was sent so we don’t erroneously send surveys if the ticket is reopened or updated in Zendesk after the survey is distributed. Has anyone else seen this or found ways to accomplish this with the Zendesk extension. I suspect we’ll have the same issue when we try to send the satisfaction score back to the case a

I will like to download all the information from our Course Evaluations and would like to make sure that I have the sentiments part also that shows up in the dashboards.

Hi Everyone,During our course and faculty evaluation implementation, the Qualtrics implementation team set up that our Instructor dashboard would be available for faculty to view based on a dashboard release date (15 days after the end of our semester). This is set in our data transfer from our SIS to the Qualtrics SFTP server. I looked in our SIS and that date was supposed to be December 27, 2025.It is not working now for the fall 2025 evaluations.I chatted with someone from Qualtrics in the chat box, but they said a workflow was depreciated in the Course and Faculty evaluation project and I needed to set up a new Workflow in Directories. They gave me some instructions but I am not seeing Step 2 at all.Wondering if someone from this group can point me in the right direction so Faculty can see their fall 2025 evaluations. Here is what the person told me to do. Step 2 is not an option for me to see.1. Start a New Workflow in XM Directory Go to your XM Directory. Navigate to the Workflow

Why do some response fields switch from text to numeric values after survey updates?

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Hi please add a function for disabling Qualtrics' auto suggested answer choices. Most of the surveys we plan have preplanned question and answer choices. We don’t need Qualtrics to suggest the answer choices. This feature is counter productive as we have to delete the new answer choices everytime.

I am a brand administrator and our university uses SSO with just in time provisioning  for our users to self-create a new account.  I would like to send an email to every new user when they create an account with information on their account, survey/response/email limitations, who to contact at our institution for help, etc.  I can’t figure out how to accomplish this.  I tried to create a workflow but I can’t find an event that matches this situation to trigger sending the email.  Has anyone else accomplished this task?

If you’re in Austin, TX and know the ins and outs of Qualtrics workflows, apply to be on my team!https://careers.procore.com/jobs/voice-of-the-customer-operations-manager-austin-texas-united-states-740b0bd4-79a9-481c-a6b5-69550b94599d We’re building enterprise listening programs and rely on automated data capture to trigger surveys, so a crucial need is to be great at workflows. You’ll manage those, our documentation, and enablement of our AI analysis software.  Apply to join me and our Data and Insights Manager to help build Procore better together! 

How are workflow branches evaluated when multiple conditions are true, and what design pattern should be used to enforce exclusive execution?

I created a survey with an anonymous link. The survey link was sent to our communications department. THEY distributed the survey link in various ways (we did not use Qualtrics distribution).1) Emailed anonymous survey link to a customer list 2) Put the anonymous link on our website 3) Distributed the QR code for the link at a function etc. Is there way to tell how many people answered the survey in each of the 3 ways above?