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  Features Released On Or Before November 26, 2025 XM Directory Digital Experience Analytics in XM Directory Search & Segments: You can now use Digital Experience Analytics data as a field when filtering contacts in XM Directory or creating a new segment.  Features Starting On & After December 3, 2025 Admin Interaction Usage Report: If your license contains multiple suits or products, the Admin Interaction Usage report now contains separate reports that display interaction consumption for the different products. The interface for the interaction usage report has also been refreshed. Dashboards Managing Translation Memory in Dashboards: From the dashboard translations settings, you can update the translation memory and/or retrieve the translation memory file for use in your dashboard. Survey Platform Translation Memory: The translation memory allows you to store translations that can be quickly downloaded into projects and dashboards across your brand. Translations from the tra

Hi there, Experience Community! The Qualtrics product is always evolving, and so are the ways you use it. We know the importance of innovating with new features, but we also know that those features only make an impact if others in your organization adopt them. Training users on new-to-them features like dashboards, ticketing, and AI can be a major obstacle in Qualtrics adoption, and the Digital Customer Success team wants to know how you are tackling this for yourself.  Tell Us Your Experience:When you implement a new feature in Qualtrics, how do you train other employees to use it? What has worked for you, and what hasn’t? What are the main obstacles you face when providing training? Are users excited to adopt new features, or are they resistant  to learning another work process? How do you provide ongoing support for the new feature? Do you direct users to Qualtrics support, compile helpful resources internally, or something else? What could we provide to make this process easier fo

This month, we're creating a collective collage of moments, milestones, and memories from our Experience Community. Share a snapshot from 2025 that tells your story. This could be:A personal win or milestone that you're proud of A professional breakthrough or project that challenged you A lesson learned or perspective that shifted for you A habit you built, a skill you developed, or a goal you achieved A photo, quote, or memory that captures what made this year meaningfulWhether it was overcoming a challenge, celebrating growth, or simply surviving a chaotic year with grace, every reflection adds color to our community collage. During the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. All community members who join our team and contribute a thoughtful comment to this month's discussion, between December 1 and December 31, will receive this badge worth 50 points by the end of the month.

This month, we're celebrating the people, moments, and resources that make our Qualtrics Experience Community truly special.This month, we want to hear about YOUR moment of gratitude:Share with us about someone or something in the Qualtrics world that made a difference for you. This could be:A community member whose expertise or kindness left an impact A Qualtrics team member who went above and beyond to help you succeed A post, guide, or resource that was a game-changer for your project A conversation or interaction that shifted your perspective or solved a challenge A "small" moment that actually meant a lotWhether it was a technical solution that saved the day or a creative idea that inspired innovation, no act of helpfulness is too big or small to celebrate. During the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. All community members who join our team and contribute a thoughtful comment to this mo

Hi everyone! My name is Jose, and I’m so excited to be working with this amazing community again! While I was away I got the opportunity to work with other communities and learn how they solve common community pain points and celebrate their members. Now that I’m back my goal is to apply what I’ve learned to help continue making this community even better by simplifying processes for newer members, implementing ideas that you want to see in the community, and providing new content. I’m looking forward to meet you all and help out in any way that I can!While I’m not at work, I like to play board games, listen to live music, try different food places, and watch basketball! I just recently moved to Seattle and am already enjoying the stunning views and great coffee. As I’m getting reacquainted with the role and processes, I’d really like to know what you think about the Experience Community. What are some things that you want to see in this community in 2026? 

Spotlight on Excellence Behind every successful program is a passionate leader who embraces collaboration and innovation. Meet Lukas, the driving force of Knauf, who shares insights on how Early Access has become an important tool to shape his program. Lukas Kolbeck - CX Insights Manager @ Knauf Digital GmbH An intro about Lukas and the program he runs at Knauf: CX expert from Munich, Germany, working in the field of customer satisfaction and CX for over 10 years. I started my career on the agency side at Kantar, where I got to know many different companies and approaches to CX, which helped me build a global CX program from scratch at Knauf Digital. As part of the Digital Marketing department, our initial focus was on improving our customers’ digital experience. Now that the CX team has moved to an overarching global function, we have started adding customer service and sales touchpoints to the program. What I love about my job is the variety of topics and tasks I work on, and that ev

  Features Released On Or Before November 19, 2025 Engagement Guided Flow for Engagement Dashboards: You now have the option to create new Engagement dashboards using the guided flow, which will automatically build your dashboard after a short guided setup process.  Guided Engagement Project Creation: When creating a new Engagement project, you can now use a guided setup, cutting down the time and effort it takes to build a project from scratch.Strategic Research Instant Insights Apps: 3 new apps co-developed with Bain’s NPS Prism allow you to explore curated insights about your industry, allowing you to make fast and well informed decisions. The currently available apps are UK Consumer Banking, US Consumer Banking, and US Insurance.  Features Starting On & After November 26, 2025 All None.  *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change t

This week, discover how to customize your NPS question styling, learn to automate survey invitations based on embedded dates in your contact lists, and explore techniques for controlling mobile feedback limits by user location.  Congratulations to:​@Tree_Tops for reaching Level 1! ​@CRQualtrics, ​@hokie404, ​@LawrenceT for reaching Level 2! IMPORTANT: We recently fixed a glitch in our community store that was giving out extra points. Your merch store account now shows your correct community point balance. If you have an order pending approval, please go ahead and reorder it. Thanks for your patience! For any questions, reach out to ​@AlonsoC  Check out this great post from ​@bench!  NPS Question Styling: Learn how to customize the appearance of your NPS questions to match your brand and survey design.Merging Coded Data: Discover techniques for merging coded data into your existing surveys without disrupting your current setup.Survey Time Limits: Explore solutions for setting a 30-minut

Did you know nearly half of customers cut spending after one bad experience? But companies that close the loop on feedback, they reduce churn, resolve issues faster, and build lasting loyalty. Today, we're showing you how to automate that process.  FAQ for for Closed Loop TicketingWhat is the difference between the Inner Loop and Outer Loop? The Inner Loop focuses on immediate, individual follow-up to resolve issues or provide coaching. The Outer Loop uses aggregated insights from many tickets to drive structural improvements and organizational changes.What are common use cases for closed-loop ticketing?Organizations use closed-loop ticketing to automatically act on feedback in three ways: recovering at-risk customers before they churn, equipping managers with frontline intelligence to coach and improve processes, and routing satisfied promoters to marketing and sales teams for testimonials, referrals, and upsell opportunities.Can this ticketing process be used for Employee Experience