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Artificial Intelligence (AI)

For all discussions related to Qualtrics & AI, including best practices, Agentic AI, and more.

  • 5 Topics
  • 5 Replies
5 Topics
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Artificial Intelligence (AI)
Community Poll: AI & Customer Listening Programs

It’s time for another Experience Community Poll ✔️ We want to hear from YOU! Which of the choices in our latest poll do you think represents the best use for AI in customer listening programs? Vote in the poll, then tell us more in the comments 📣  

160
Michael_Cooksey
Administrator
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Artificial Intelligence (AI)
AI Revolution: How Qualtrics is Transforming Customer Experience

What other technology in recent memory has been called revolutionary? I think it’s safe to say that AI certainly qualifies. In case you missed it, be sure to watch our CEO Zig Serafin discuss CX transformations on the X4 main stage 👇  

100
Michael_Cooksey
Administrator
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Artificial Intelligence (AI)
Experience Community AI Center: Let's Get Started!

Your new community for strengthening customer connections with AI 🎉 All of us here on the Qualtrics Experience Community share one thing in common: The desire to create amazing experiences for the people we serve. Our new AI category and AI Center page are here to help you utilize all the tools in your toolbox to create great experiences -- including AI tools. AI tools and features can offer a richness and depth to both your own experiences, as well as customer or stakeholder experiences. So we invite you to use this new category to post questions and topics related to AI usage and adoption, Agentic AI, Qualtrics’ own AI offerings, or even general thought leadership or inquiries into the future of AI. We will also be sharing helpful content and links here to guide your own AI journey. What topics or questions about AI would you like to discuss with the Community? And what sort of content or information would you like to see from the Qualtrics team? Let us know in the comments! 👇

332
Michael_Cooksey
Administrator
AdamK12
Level 5 ●●●●●
AdamK12Level 5 ●●●●●
posted in Artificial Intelligence (AI)
Thanks for the AI session!

Thanks to ​@JamesScutt and Adoreboard for a great presentation on AI for customer trust and loyalty. I really appreciated the thinking about driving adoption by staff; the idea that to improve customer outcomes, we can also leverage AI internally; empower people to experiment in ways that they find comfortable in their workflows; and celebrating when they are able to use AI to work more efficiently and effectively.These validate our experience at NLM and I’d love to keep int ouch as things develop!

373
JamesScutt
Administrator
Andrew_Thompson_Qualtrics
Groups Administrator
Andrew_Thompson_QualtricsGroups Administrator
posted in Artificial Intelligence (AI)
Discussion: The opportunities and challenges of using AI in Financial Services

I hope everyone has had a chance to read the McKinsey + Qualtrics Potential of AI Report. If you haven’t, here is a shameful plug to give it a read! AI is a game changer, there is no disputing that. AI is transforming key things across industries by enhancing productivity, elevating growth, and providing opportunities for process improvement.HOWEVER, for those of us in Financial Services the adoption has been very slow and cautious due uncertainty on regulatory requirements, consumer protection laws, and uncertainty on how we’re keeping our clients personal & financial information safe from threats. Discussion questions for the group:Are you using AI professionally in your roles? What about personally?   If so, would you feel comfortable sharing an example of how you’re using AI?  How does your firm approach the use of AI in the workplace? Is it more of a productivity tool? Do you have teams in place that govern AI’s use across the organization?  What challenges have you or your f

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Andrew_Thompson_Qualtrics
Groups Administrator

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