Artificial Intelligence | XM Community
Skip to main content

Artificial Intelligence (AI)

For all discussions related to Qualtrics & AI, including best practices, Agentic AI, and more.

  • 11 Topics
  • 40 Replies
11 Topics
M
monica.irizarry
posted in Artificial Intelligence (AI)
Qualtrics AI Features

Hello all, I would love to connect with Financial Institutions that are currently using the Qualtrics AI features to discuss the experience in implementing and using them, challenges, opportunities, etc.  We are currently evaluating a contract migration to include them. Thanks!

1375
I
donovanr
Qualtrics Employee
donovanrQualtrics Employee
posted in Artificial Intelligence (AI)
A new way to build topic models with AI

 New AI tools to save you weeks on text analysisHello everyone!I'm excited to share some big news about a new feature we've been working on: AI Assisted Topics in Discover Text Analytics. We know how much time and effort goes into building and maintaining topic models, and we believe generative AI can make a huge difference in helping you get to insights faster.To show you exactly how this works, check out this short demo video.  Here's a quick overview of what's included and the value it can provide to you:Topic Hierarchy Generator: Instead of building a model from scratch, you can now let AI do the heavy lifting for you. Just select your project and give it some basic info about your use case, and it will generate a tailored topic model for you. This means less manual work and a faster start. Smart Query: This tool lets you generate or update your topic model rules with a simple click, helping you keep your models precise without a ton of manual effort. This ensures your models stay

1413
donovanr
Qualtrics Employee
AlonsoC
Administrator
AlonsoCAdministrator
published in Artificial Intelligence (AI)
AI vs Community: How Are You Getting Qualtrics Help?
AI vs Community: How Are You Getting Qualtrics Help?

Hey Experience Community! We're curious about how AI tools are changing the way you approach getting help with Qualtrics. We want to understand your experience and how you're navigating between different resources. Tell Us Your Experience Where are you leaning on AI more frequently? What Qualtrics tasks or questions do you now go to AI for first? Where is our Community still your only option? What do you still need to bring here because AI just can't handle it? Where do you use both? Any situations where you start with AI then come here, or vice versa? How accurate are the answers you're getting? Have you noticed differences in accuracy between AI and Community responses?  Drop a comment with your honest experience! Your insights help us focus on what we do best while adapting to how you actually work. Bonus: Share a specific example of when you chose AI over Community (or vice versa) and why. No wrong answers, just help us build something that works with your real workflow! 🚀

26025
C
Level 5 ●●●●●
MichaelC
Administrator
MichaelCAdministrator
published in Artificial Intelligence (AI)
Strategy, Research Tools & AI: Webinar Now Available
Strategy, Research Tools & AI: Webinar Now Available

Supercharging Strategy & Research Watch now and learn how you can:Unlock 3x More Insight with Conversational Feedback Save time gathering insights from video responses with Automated Video Summaries Store, find, and share all insights—first- and third-party—with the Research Hub. Have questions? Join the live webinar and ask the experts here or learn more about AI at Quatrics with our AI Center.  Don’t have access to Qualtrics AI? Reach out to your account team in the customer hub.  

700
MichaelC
Administrator
MichaelC
Administrator
MichaelCAdministrator
published in Artificial Intelligence (AI)
Bots, Boosts, and Better Mondays
Bots, Boosts, and Better Mondays

Improving Employee Experience with AI Watch now and learn how you can:Unlock 3x More Insight with Conversational Feedback Insights in under two minutes with Insights Explorer Have questions? Join the live webinar and ask the experts here or learn more about AI at Quatrics with our AI Center.  Don’t have access to Qualtrics AI? Reach out to your account team in the customer hub.

370
MichaelC
Administrator
MichaelC
Administrator
MichaelCAdministrator
published in Artificial Intelligence (AI)
Customer Experience Gets a Glow-Up (Thanks, AI!)
Customer Experience Gets a Glow-Up (Thanks, AI!)

Discover what’s possible when CX meets Qualtrics AI Watch now and learn how you can:Unlock 3x More Insight with Conversational Feedback Insights in under two minutes with Insights Explorer Automatically generate personalized responses and trigger follow-up actions with GPT Assisted Workflow Have questions? Join the live webinar and ask the experts here or learn more about AI at Quatrics with our AI Center. Don’t have access to Qualtrics AI? Reach out to your account team in the customer hub.   

840
MichaelC
Administrator
MichaelC
Administrator
MichaelCAdministrator
published in Artificial Intelligence (AI)
Community Poll: AI & Customer Listening Programs
Community Poll: AI & Customer Listening Programs

It’s time for another Experience Community Poll ✔️ We want to hear from YOU! Which of the choices in our latest poll do you think represents the best use for AI in customer listening programs? Vote in the poll, then tell us more in the comments 📣  

452
MichaelC
Administrator
MichaelC
Administrator
MichaelCAdministrator
published in Artificial Intelligence (AI)
AI Revolution: How Qualtrics is Transforming Customer Experience
AI Revolution: How Qualtrics is Transforming Customer Experience

What other technology in recent memory has been called revolutionary? I think it’s safe to say that AI certainly qualifies. In case you missed it, be sure to watch our CEO Zig Serafin discuss CX transformations on the X4 main stage 👇  

340
MichaelC
Administrator
MichaelC
Administrator
MichaelCAdministrator
published in Artificial Intelligence (AI)
Experience Community AI Center: Let's Get Started!
Experience Community AI Center: Let's Get Started!

Your new community for strengthening customer connections with AI 🎉 All of us here on the Qualtrics Experience Community share one thing in common: The desire to create amazing experiences for the people we serve. Our new AI category and AI Center page are here to help you utilize all the tools in your toolbox to create great experiences -- including AI tools. AI tools and features can offer a richness and depth to both your own experiences, as well as customer or stakeholder experiences. So we invite you to use this new category to post questions and topics related to AI usage and adoption, Agentic AI, Qualtrics’ own AI offerings, or even general thought leadership or inquiries into the future of AI. We will also be sharing helpful content and links here to guide your own AI journey. What topics or questions about AI would you like to discuss with the Community? And what sort of content or information would you like to see from the Qualtrics team? Let us know in the comments! 👇

862
MichaelC
Administrator
AdamK12
Level 5 ●●●●●
AdamK12Level 5 ●●●●●
posted in Artificial Intelligence (AI)
Thanks for the AI session!

Thanks to ​@JamesScutt and Adoreboard for a great presentation on AI for customer trust and loyalty. I really appreciated the thinking about driving adoption by staff; the idea that to improve customer outcomes, we can also leverage AI internally; empower people to experiment in ways that they find comfortable in their workflows; and celebrating when they are able to use AI to work more efficiently and effectively.These validate our experience at NLM and I’d love to keep int ouch as things develop!

553
JamesScutt
Administrator
Andrew_Thompson_Qualtrics
Groups Administrator
Andrew_Thompson_QualtricsGroups Administrator
posted in Artificial Intelligence (AI)
Discussion: The opportunities and challenges of using AI in Financial Services

I hope everyone has had a chance to read the McKinsey + Qualtrics Potential of AI Report. If you haven’t, here is a shameful plug to give it a read! AI is a game changer, there is no disputing that. AI is transforming key things across industries by enhancing productivity, elevating growth, and providing opportunities for process improvement.HOWEVER, for those of us in Financial Services the adoption has been very slow and cautious due uncertainty on regulatory requirements, consumer protection laws, and uncertainty on how we’re keeping our clients personal & financial information safe from threats. Discussion questions for the group:Are you using AI professionally in your roles? What about personally?   If so, would you feel comfortable sharing an example of how you’re using AI?  How does your firm approach the use of AI in the workplace? Is it more of a productivity tool? Do you have teams in place that govern AI’s use across the organization?  What challenges have you or your f

350
Andrew_Thompson_Qualtrics
Groups Administrator

Motivational Playlist

Terms & Conditions