Unanswered questions

Hello, We want to send out a survey using anonymous link and use a unique identifier in the URL field to fetch more data from salesforce regarding that specific respondent. The flow would be:Survey goes out to the customer Unique identifier is part of the survey URL and under the survey flow as embedded data Qualtrics to use the identifier to pull more data from salesforce That data is captured under embedded data in the survey responseI’ve tried web service in survey flow and it works while testing, but not during live survey as it seems to time out I guess. I’m not sure exactly which built in workflows of salesforce I can use to capture the date and add it to the survey response under embedded data. Has anyone done anything similar ? I cannot pass all the information through the URL since it might have sensitive information. 

Hi everyone,I’m currently working on building an Employee Experience (EX) program that includes an integration with SAP SuccessFactors (SSFF). Some of the data we need comes from Employee Central (EC), and for that, we’re using the native Qualtrics plug-in.However, we also need to bring in information from other SSFF modules (such as Benefits, Learning, etc.). I believe we might need to use the API integration for this, but I’m not completely sure if there are any risks or limitations with that approach — or if there’s a simpler way to achieve it.Has anyone here tried integrating these additional modules into Qualtrics before?I’d love to hear about your experience or any best practices for handling this type of setup.Thanks in advance!

Hello, I am displaying images (at the top of the page) and then two related questions (just below the image). Questions are radio button choices and they are always the same regardless of images (there are 16 images altogether randomly presented). This part is working fine with Loop and Marge (with three fields, Field-1: image link from library, Field-2: image_type, Filed-3: image_name) I want to know: Which image was presented, type of image, answer choice selected for Q1, answer choice selected for Q2. I have created embedded data (16 images x 4) 64 fields (it’s a messy way) but having difficulties in saving the data:Image name (Filed 3, working fine, I can save it with embedded data) Image type (Filed 2, working fine, I can save it with embedded data) Which answer was selected for the image for Question-1 (Not working, I can’t save it with embedded data) Which answer was selected for the image for Question-2(Not working, I can’t save it with embedded data) I want the data (after exp

We are distributing Exit Surveys to employees and trying to distribute the survey to them before their last day of employment.  In order to do this, we would like the HR Manager of the business unit to be able to add the participant through survey collaborator access.  Is there a way to limit their visibility to only the employees in their business unit AND also not allow them to edit any log in information on participants  (i.e. email address)?

I have been uploading audio files to enable Qualtrics to be accessible for a survey aimed at people with intellectual disabilities. I have been uploading the audio files and they are saved in the Qualtrics library.  However, one (184KB) has the error message ‘ This plug in is not supported.’  Can anyone advise why this error has only just occured?

Hi all,I like the new look/feel of the New Survey Taking Experience but it’s broken my JavaScript.I have two pieces of JavaScript: To hide a question To autofill embedded data fieldsCan you help?=====================================To Hide:Qualtrics.SurveyEngine.addOnload(function(){jQuery("#"+this.questionId).prev('.Separator').hide(); jQuery("#"+this.questionId).hide();});=====================================To Autofill embedded data fields:Qualtrics.SurveyEngine.addOnload(function(){Qualtrics.SurveyEngine.setEmbeddedData( 'caption1', "Tree" );Qualtrics.SurveyEngine.setEmbeddedData( 'caption2', "Sand" );Qualtrics.SurveyEngine.setEmbeddedData( 'caption3', "Monkey" );Qualtrics.SurveyEngine.setEmbeddedData( 'caption4', "Oxygen" );});

Hi Community,Is there any way to upload custom json file in textIQ. Exported the topics from Qualtrics survey as Json and imported it into Excel. The above image is the output of json file in Excel.As you can see, topicID is unique it creates by itself when we create topics in textiQ, but what if I want to add additional topics to it.

I have an anonymous survey link onto which I’ve added some query strings. For one of the URL query strings I would like to set a range rather than a consistent value, so urlexample.com?id_range:01-100 Then I would like to have a text entry question with custom validation (I believe the best way to do this, though maybe just in the java editor) to only accept answers within the range specified in the URL query string range (so in the example, 01 through 100). I do have id_range set as an embedded variable from the URL in the survey flow. Thank you!

Hello, since today, I have encountered an issue managing my surveys. When I click on a survey in my projects page, I only see a blank screen, and the editing page does not load at all. On the browser's developer tools console, I see the following error: Uncaught SyntaxError: Invalid or unexpected token (at 2166.103f6253452a64bbca40.min.js:1:1)The other sections (distribution, data and analysis, etc.) work when accessed through the menu that appears after right-clicking the survey.I would appreciate any help, since as of now I cannot edit any of my surveys.Thank you. P.S I also have not found any way to report this technical bug properly...

I’m working with one survey and we’re thinking of sourcing respondents from two different panel providers at the same time. I’ve already set up redirect URLs for provider #1, but we’re not getting enough responses, so we’re considering using provider #2. How can I configure redirects for the second panel on the same survey? From what I can tell, the 'End of Survey' block only allows one redirect link. Can someone assist?

I have a faculty member I am working with who wants to use Qualtrics to sign up for site locations that only accept a certain number of applicants. We set up the sites to disappear when the quota for that particular site is reached. This has worked fine for testing until we came to a road block. They want to present the survey to 30+ students at the same time to make it as fair as possible for them to sign up since these sites are on a first-come, first-serve basis. When we did a trial run, we realized that when students are signing up for the same location while in the survey around the same time, Qualtrics will let the survey go through even though the choice is over quota. After some reading, I understand now that quotas don’t increment until a user submits their response. With that being said, is there any way for an email to be automaticaly sent to the student if they did go over quota to have them retake the survey or present an error of some sort? And if not, is there any other

Has anyone set up a survey with multiple channels of access (both an emailed personal link and anonymous link/QR code)? I am envisioning a scenario where individuals would be invited to participate in a survey immediately following an interaction/experience through the use of a QR code/anonymous link if the individual chooses not to utilize the QR code/anonymous link the next day they would be added to a survey distribution and subsequent reminders using the Send Survey via Email Task. In both scenarios, the individual would authenticate into the survey against a Contact List.Obviously, I do not want to invite someone to participate via email that already completed the survey via QR code/anonymous link. I’m planning to use the ETL workflow in Qualtrics to set up a daily invitation to those that completed the interaction/experience but I am getting on hung up on how and where to insert the step remove records that already completed the survey. Thanks for any suggestion/insight you can p

My answer option text is wrapping in my carousel question. There is a screenshot below. I tried referring to the post below to fix it but have not had any success.  How do I expend the answer option boxes so that this doesn’t happen?  

Is there a way to set up our HR Managers access to see if an Employee (using the employee ID#) has completed their New Hire Survey without seeing the individual responses and dashboard?

Hi,we have a configured EX dashboard with several questions from the survey.When we now adding questions to the survey they do not show up in the dashboard (data).I know that I can add the new questions question by question in the data source tab.But is there maybe a more “elegant” way to update the dashboard data by refreshing it completely without messing up the whole dashboard??Thx

How can I adjust the spacing between rows in a Likert scale matrix table?

Hi, we have sent an email from SF Marketing cloud to a sample, and then a survey from Qualtrics to the same sample.As a result the number of hard bounces is different in both systems.Has anyone had same issues and looked into them? Would love your insights on the reasons behind them. Thanks in advance!

Hi all,I have a survey that is accessed via QR code in our physical locations. We collect their name and phone number. In the workflow, they will receive a text 4 hours later that contains a link for a post-visit survey. It is possible that we will receive phone numbers from the USA, as well as international numbers, so I cannot use the regular phone number validation. The issue I am having is custom validation. I don’t want to require the respondents to enter the plus sign like: +1 (USA) or +44 (UK) for example when entering their cell phone number, because its not natural for someone to do. However, in order to receive an SMS, the 1 or 44, etc. is required or the SMS workflow trigger fails. I had used AI (ChatGPT, Gemini, and Qualtrics AI support) to create and test custom validation using “Matches regex” and it WORKED a month ago.. but now I see that it has stopped working. I’ve gone back in and tried various coding for matches-regex.. and nothing seems to do be doing the trick. Peo

It is not possible to include additional department heads directly on a ticket when a customer complaint spans multiple departments. Creating a multi-department ticket team or group would only overload dashboards and add unnecessary clutter without improving resolution.A more effective approach would be to enable a ticket owner the ability to CC individuals. This would ensure the appropriate departments are notified of complaints that affect them, while the ticket owner remains accountable for resolution. Visibility through CC would support faster problem-solving and provide valuable insight for process improvements across the business.Let’s improve the current ticketing process with this option. I’m sure there are many incidents for other companies that could relate to this issue and are looking for ways to improve the current ticketing platform. 

Hello!I have been using Qualtrics for many EX projects during the past years, and have always been involved with allocating dashboard permissions to users. This is the first time I experience the problem below:When I try to restrict the dashboard data for a user based on a filter (based on the company name, which is mapped as multi-answer in the dashboard), I can't find the company that I am searching for. I am sure that there are over 100 responses from that company (I can see them both in the dashboard and in stats IQ). And yes, I updated both the metadata and the invited counts recently. Has anyone else experienced this? Did you find a solution?Thank you! 

Hi everyone,Is there a way to add data sources or existing comparisons as a breakdown in a heatmap, so they are displayed directly in comparison to the overall total?My goal is not to view each data source as a separate comparison, but rather to show the general result with a breakdown by each data source.For example: display the overall total with a breakdown by Data Source, and see that values as columns: "Data Source 1", "Data Source 2", and "Data Source 3".Is it possible to configure it this way?Thanks in advance!

I am creating a custom solution using XM Solution.I am trying to use it to create something with life cycles and pulses.However, it does not appear in Custom solutions and templates.How can Lifecycle and Pulse be executed in XM Solution?

Hi Guys,I have a large survey going out right now where 10% of the respondents will be using a QR code to access the survey (through an anonymous link with an Authenticator). I want to be able to count the number of people who have used the QR Code in an EX widget somehow.I thought I could maybe use the Q_EE_ANON field and look for people who have it set to 1.Any thoughts on how to do this would be greatly appreciated.Scott

Does anyone have idea when will Qualtrics latest benchmarks will be delivered for engagement, what questions will be included and whether top 25% will be available for these?

Hi, we have an employee engagement survey where parts of the organization participate via an anonymous link (factory workers with no access to pc or mail). The org hierarchy question per se is very overwhelming for them as it is massive and the factories are only 4-5 units within a hierarchy of over 40 units. We now want to simplify the selection for them. Does anybody have any ideas how to achieve this? My thought was to create a simple multiple choice question and then via the survey flow somehow connect the selected answer to a part in the org hierarchy but according to support the only way to connect something a  unit in the org hierarchy is the org hierarchy question itself. However, the question can also not be made “smaller” or pre-filtered. I’d appreciate any input and brainpower here :) Thanks!