Unanswered questions

Hi community,Is there any way to record incomplete survey responses when the survey has only one page?I already tried adjusting the Incomplete survey responses settings in Survey Options — selecting: “Record” Timer starts from “Last time they edited a response”   However, when the survey has only one page, Qualtrics doesn’t seem to record any incomplete responses (no entries in Responses in progress). It only records after the respondent clicks the button to change page.Has anyone found a workaround for this?Thanks in advance!

Hi,I have a requirement of a survey in which a multiple choice question needs to be created. It is for customer manager to login. Based on login, the corresponding customer account names need to appear as choice options for the question. It allows only single choice. The account names are placed in an embedded field with pipe separator. Below code does it visually by manipulating the DOM element. But how to add it as choice in survey response : Refine this code to add the selected value to set the selected choice of the question Qualtrics.SurveyEngine.addOnload(function () {  var qid = this.getQuestionInfo().QuestionID;  var custString = "${e://Field/GP_AGP-Name}";  if (!custString) return;  var customers = custString.split("|").map(c => c.trim()).filter(c => c);  var $qContainer = jQuery("#" + qid);  var $ul = $qContainer.find("ul.ChoiceStructure");  // Remove placeholder choices  $ul.empty();  // Build new Qualtrics-style choices  customers.forEach((cust, i) => {    var inpu

I have a multiple-choice question with options 1 to 10 and want labels over 1 and 10 like how we have NPS question. Can someone help me with the custom code? I tried to add text over the first and last options, but the format is not looking good

It is mentioned in Qualtrics documentation that topic detection supports English, French, German, Spanish, Portuguese, Japanese, Italian, and Dutch. I understand that some languages are supported for sentiment analysis which Text iQ outputs based on machine learning. But for topic detection, this is a rules based system that requires identifying the specific words/phrases that should trigger a topic to be tagged.We are looking to have a workflow that is triggered when a verbatim mentions certain words. Because this survey is deployed in several languages, we want the workflow to trigger if the word is mentioned in any of those languages. I am aware of the Translate Comments feature, but that is not available to use for workflows.Is it expected that we manually configure our topic tagging rules to include English and non-English words? Or is there some hidden feature that automatically does this (based on the highlighted documentation below)? Text iQ-Powered Survey Flows  

Hello Qualtrics Community, I'm new to qualtrics and I'm working on building a survey. However, I'm not sure if what I am wanting to do is possible. The first thing is that I'm trying to dynamically display images and image/question-specific metadata. From a .csv containing 1000+ questions and their labels, I want to create questions directly from the .csv and essentially import the corresponding image, image metadata, and other related information (rather than doing it by hand). Alternatively, I was wondering if it is possible to create all 1000+ questions programmatically and then deploy static questions in a random order in the survey. The second thing is dynamic typing into a field. I have ~4000 possible answer choices and dropdowns/multiple choice would be too cumbersome. Some of these answer choices are synonymous with one another so it would ideal that they would retain that synonymy behind the scenes. Essentially when a user begins to type in their answer to the question, a list

Hello!We are running a study where we want participants to be able to see some instructions, then interact with ChatGPT (i.e. be able to have a multi-turn conversation), then answer some questions.We would like to do this in Qualtrics if that is possible (but if you have any other ideas, please let me know!). We ideally want to be able to see what they have written and received from ChatGPT too.I know this is probably going to be quite complicated, but if anyone has any ideas or can even just explain what is possible in Qualtrics (i.e. is it possible to have a 1-turn conversation where the participant puts in one prompt and receives feedback?), I would really appreciate it!Thank you :) 

Hello,I want to know if this option of the authenticator has a duration of the “prevention” or is it permanent?Thanks

Hi everyone Our team at Pirai AI has developed a free CSV Comparator Tool to help the community easily validate and compare SDS or supplemental data sources before uploading new versions in Qualtrics.Whether you're managing directory updates, dashboard data, or external data feeds — this tool helps you see exactly what’s changing before you upload.🔍 Try it here:🌐 Web Tool → https://piraiai.com/pirai-csv-comparator🧩 Chrome Extension → CSV Comparator on Chrome Web Store✨ Key Features: Compare up to 100,000 rows instantly Detect new, missing, or modified records Field-level change tracking Auto-detect ID/email fields Export detailed difference reports 100% private & secure – data stays in your browser Perfect for: SDS or directory version comparison Data validation and quality control Auditing and research data review Hope this helps streamline your data management workflows!Would love your feedback or feature suggestions. 🙌— Team Pirai AIEmpowering XM professionals

ContextI’m working on a Qualtrics implementation where users access the platform through Single Sign-On (SSO) integrations. Within this setup, we have multiple user groups and access levels that determine which dashboards and tickets each person can view. The ChallengeWe currently have two main user types — one tied to a specific branch, and another that oversees multiple branches within a cooperative-like structure. Recently, a third type of user emerged: a “Shared Guardian,” responsible for more than one cooperative.To support this new type of user, I need to adjust the ticket group rules so they can correctly include these users based on specific metadata attributes. What I’m Trying to SolveI’m looking for the best approach to update or extend the existing logic in Qualtrics to: Dynamically include these “Shared Guardian” users in the correct ticket groups; Ensure the rule structure remains stable and scalable as new user configurations appear; Maintain security and correct data

Am interested to find out some clever ways to go about achieving the conditions for a candidate survey to be sent. Hopefully someone on here has done something very similar or identical. 😅Survey to be sent to:for each application, anyone who has been in both Phone screen and Decline later buckets for each application, anyone who has been in both Phone screen and Offer accepted bucketsCurrently, I have a report set up that tells me the date/time a candidate entered entered a bucket and has a row for each bucket. This report is cumulative so the number of rows only ever grows.i.e. if Bob enters phone screen on 26/10/2025, the report that runs at 10pm on 26/10/2025 will have 1 row. Then if Bob enters decline later on 28/10/2025, the report that runs at 10pm 28/10/2025 will have 2 rows (Bob in phone screen and Bob in decline later).The report above can also be modified to be non-cumulative which means that in the same example, Bob will have 1 row in both the 26/10/2025 and 28/10/2025 repo

Hi. We send out internal suirveys only, but have an organisation with multiple domain names. Is there a way to permanently disable the requirement for an opt-out link for all our internal domains? Thanks.

Hi everyone,We are excited to share a major update to the Pirai AI No-Code Qualtrics API Toolkit—a completely FREE Chrome Extension built specifically for the XM Community to simplify complex tasks.The biggest pain point for many researchers and CX teams is performing bulk operations or advanced actions without writing code. This tool solves that! You can now execute powerful Qualtrics API functions with nothing more than a simple CSV file.We've added two highly-requested, complex API functions, making the toolkit more powerful for CX and automation users: 🎫 Ticketing Management: Bulk update ticket properties (status, priority, owner, team assignments) and modify custom ticket fields/metadata using a simple CSV upload (Requires Closed Loop Follow Up). 📁 Automation File Upload: Upload files (CSV, Excel, JSON, text, up to 500MB) directly to your Qualtrics automation workflows without coding.  🔧 Core Features (API Power without Coding): Bulk Response Updates: Update thousands of resp

My research team is working on a research study together with a nonprofit organization that uses a Clerk Chat/Microsoft Teams integration to provision phone numbers for SMS messaging across their organization. This nonprofit has kindly offered to provide our study with a dedicated number that the research team can use for text messaging.An advantage of using this number is that it would be pre-approved for our use case + we could use it to send unlimited SMS messages - with no additional cost to the study or to the nonprofit organization.    A disadvantage is that neither Clerk Chat nor Microsoft Teams are on the list of SMS providers that Qualtrics offers plugins for. Ideally, we would like to be able to use this number with Qualtrics’ Workflow, in order to send text messages with survey notifications and reminders to our study participants.Can anyone suggest ideas or workarounds for accomplishing this?

Hello,I am looking for some examples of how other K-12 organizations have designed and managed their XM Directories. My organization is very new to Qualtrics. We are not quite a month into our license. I am the brand administrator and have been tasked with designing, managing, and governing the XM Directory. My initial plan was to have a student directory and a legal guardian directory. For the legal guardian directory, I wanted to randomly select a student to represent the survey if the legal guardian had more than one student. It is not working out how I had envisioned. Example: I created a contact list based on my legal guardian directory for those whose students participated in a particular program. I was under the impression that the embedded data in the contact list wouldn't change when I updated the directory. After deploying a survey to this contact list, I updated the directory. The embedded data for LGs with more than one student enrolled changed - specifically the student re

Hi,today the new access right “view XM platform” is active. From my understanding disabling this for a custom role should rewoke the possibility to to administrative tasks on the platform like creating project, editing survey and so on, right?We turned that switch on and off but we cannot see any difference accessing the platform.Any ideas?Thx :-)

HI All, Following the migration from the old world of Directory > automations (where I used an SFTP process to import a file of contacts and distribute a survey).  The screens / reports I get / can see no longer provide the number of lines imported and the number of surveys sent.  Is this something I can get to using piped text or something in the flow?  I used to review the reports for both import and distribution pages and from that I could easily see if the values matches or (on some occasions) were massively different (we have had three occasions this year now where double the number of surveys have been sent due to issues with Qualtrics’ internal systems repeating the send process for some unknown reason!). Any thoughts or suggestions (piped text / undisclosed embedded fields / API calls or a code task that could loop through and count even!) would be most helpful Thanks Rod Pestell  

Dear community,I have created a matrix question in CX survey in order to collect requests for new feature and its importance. However, I encountered the problem with creating a single widget for this question in a dashboard.The matrix question has been setup as follows:6 Statements, each of the statements allows text entry2 scale points (essential / nice to have)I created a generic group with text data data in the statement 1 - 6 to consolidate text comments, then tried record widget but it didn't work.Does anyone have any idea how I can create a single widget in my dashboard? Thank you for your support in advance.Miho

Hi, I would appreciate the community support if possible. I have created an Lifecycle Onboarding Survey that should be triggered using SAP Success Factors. I went through all the steps provided by SAP of how to perform the integration. https://help.sap.com/docs/successfactors-platform/integrating-sap-successfactors-with-qualtrics/integrating-sap-successfactors-with-qualtrics Also in Qualtrics I have the Survey Active; the ETL for Extract data from SF and Import Data in EX Directory is working; Metadata with UserId is there and I can see it in the EX Directory for user. I reached out to Qualtrics support -- just to clarify JSON and Workflows do not work for Lifecycle. I would appreciate support or guidance if you faced any similar issues --- of the survey not triggered using SF Success Factors business rules/Manage Qualtrics integrations /API etc. 

I am putting together our engagement survey dashboard and I would like to utilize the Engagement Summary widget. However, Qualtrics does not currently allow for the overall agreement average to show a decimal point, so the rounding is deceiving.  Does anyone have any tips or workaround for me?  For example, the larger number below is technically 87.9%, not 88%.  

I’m wanting to use Qualtrics to send out a short SMS simply to instruct the recipients to download our app - but I don’t need/want to attach a survey to it… is there a way to use Qualtrics in this way?

I’m using a custom chat script that lets users chat in real time, and now I want to integrate LLMs into it. From what I understand, I might need to set up a proxy server, but I’m not sure if that’s strictly necessary.My main questions are: Is it possible to send API requests directly to servers running the AI models using AJAX/HTTP calls, or will I need to go through a proxy? If direct AJAX calls are possible, what parameters or request setup details usually need to be adjusted so that the LLM API accepts them? If a proxy is the recommended approach, what’s the simplest way to implement one for this use case (so I don’t have to rebuild my chat framework or redirect users to a new page)? The key requirement is that the chat stays on the same page, I can’t use the existing web service frameworks for LLMs since they force a page change.Any guidance or examples would be much appreciated!

Hi all,I would like to get some support with regards of the design of a three wave survey that I am working on. I've been working on this for days but can’t find a solution…. I am conducting a three wave study via Prolific, using Qualtrics. Participants will use an anonymous link to enter the survey. In the first wave, I automatically collect their ProlificID and they have to manually enter the name of a friend in a text field. In the second and third wave (with an interval of 3 days) I want to remind them of the name of the friend that they entered in the first wave based on their ProlificID. I considered several options:Working with directories: from my understanding this would require a personal link to look up the name of the friend from the contact list, that is no option. Embed the company name in the Qualtrics link: this would also ask for a personal link, that is no option. Work with web service: I have been try this (host a CSV on Google Sheets, run a script that looks up the

Help! I’ve lost my past surveys. How do I contact a Brand Manager to restore them?

I’ve always used a custom “From” address for my distributions, but recently I can’t send any unless I use the predefined Qualtrics address (noreply@qemailserver.com).If I try with my custom address, I get an error and the distribution won’t launch.Has anyone else experienced this? Could it be a system bug? It’s been happening for several weeks now.Thanks in advance!

I am using Question Export Tags for my matrix questions. I want to pull my survey schema for dashboard via API and have hard time accesssing this information and I need this because this is how columns in my data are named. In Question object → Subquestion variableName is blank.Is my only solution to drop this functionality and map variables between surveys manually?Has anyone figured it out?