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Michael_Cooksey
Administrator
1 month ago

Qualtrics Stories

Discover more about Qualtrics through Qualtrics Stories

  • 11 Topics
  • 21 Replies
11 Topics
AlonsoC
Administrator
AlonsoCAdministrator
published in Qualtrics Stories
Mejorando la Experiencia del Cliente con Isabel de Vocé Group

Conoce a ​@IRENDONJLL0, miembra del XM Community desde marzo de 2024, y su trabajo para Voce Group. En su rol, consulta a empresas para mejorar sus programas de experiencia. Meet, Isabel, a member of the XM Community since March 2024. In her role for Voce Group, she consults with companies to enhance their experience management programs. Learn more: Timestamps: 0:00-0:10 Intro 0:10- 0:51 Descubriendo narrativas detrás de los números 0:52- 1:34 Definiendo programas de experiencia con clientes 1:35- 2:14 Retos de comunicación en empresas grandes 2:15- 3:01 Mapeando la madurez del programa 3:02- 3:46 Inversión en tecnología: clave para mejorar la experiencia del cliente 3:47- 3:56 Outro

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AlonsoC
Administrator
AlonsoC
Administrator
AlonsoCAdministrator
published in Qualtrics Stories
The Critical Role of Survey Design in Mental Health Research | Experience Spotlight Series

Meet @Mannila! She’s a Research Assistant at EPID @ Work in Lakehead University in Ontario, Canada. Learn how her team is working to improve the mental and physical well-being of workers across Ontario. Have questions or comments about her research or survey design process? Ask below! Timestamps: 0:00- 0:53 Mannila & Dr. Kristman Intros 0:54- 2:30 Addressing Mental Health in the Workplace 2:31-3:32 Mental Health and the Industrial Sector 3:33- 4:02 Building Trust with Communities 4:03- 4:32 Collaborating on Survey Design 4:33-5:16 Ensuring Data Security 5:17-6:03 Pilot Testing for Potential Errors 6:04-6:28 Reporting to Different Stakeholders 6:29-7:03 Dr. Kristman on Importance of Data Security 7:03-7:12 Outro Want to learn more about EPID @ Work? Visit: https://www.lakeheadu.ca/centre/epid

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AlonsoC
Administrator
AlonsoC
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AlonsoCAdministrator
published in Qualtrics Stories
Managing guest experiences at the world’s largest living history museum | Experience Spotlight Series

Meet @nryalls ! He’s an XM Community member and the Manager of Guest Experiences at the Colonial Williamsburg Foundation, which is the world’s largest living history museum. Learn about his day-to-day role, how he’s crafting experiences for diverse audiences, and much more! Have a question for him? Ask below! Timestamps: 0:00- 0:37 Intro & Colonial Williamsburg Foundation background 0:38-1:38 Nathan’s day-to-day role 1:39-3:30 Improving wayfinding and fostering a family friendly atmosphere 3:31-4:45 Creating inclusive experiences for diverse audiences 4:46-5:42 Innovating the museum experience through data 5:43-6:32 Creating a unified guest experience 6:33-7:32 Breaking down silos & Outro

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Michael_Cooksey
Administrator
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Qualtrics Stories
Leveraging Qualtrics for Employee Feedback and Enablement

XM Communi-tea Podcast: Part 1 – Carson Bell, InVision Communications 🎤 Leveraging Qualtrics for Employee Feedback and Enablement is top of mind for so many Qualtrics customers. But how do you best approach this and what steps should you take to reach your desired outcomes? In part one of this two-part Communi-tea Podcast, subject matter expert Carson Bell, Associate Strategist and Creative Coordinator at InVision Communications, discusses: The importance of internal employee feedback for informed business decisions How organizations can use Qualtrics to gather insights, identify pain points, and address employee concerns The concept of client benchmarking and its relevance in various industries and their own business How Qualtrics can be utilized to create client surveys, gather feedback, and analyze results The role of real-time feedback in improving company culture and operations The value of data-driven decision-making and how Qualtrics supports this process Questions for Carson?

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Michael_Cooksey
Administrator
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Qualtrics Stories
XM Communi-tea Podcast: Pelin Aylangan, Qualtrics Global Leader, Product Experience & Customer Advisory Board Programs

XM Communi-tea Podcast: Pelin Aylangan, Qualtrics Global Leader, Product Experience & Customer Advisory Board Programs 🎤 Learn about the Qualtrics “Evolve” product feedback platform for customers on the XM Community – and hear more about collecting and analyzing customer feedback from Pelin Aylangan, Global Leader, Product Experience & Customer Advisory Board Programs at Qualtrics! In this episode, we explore what it means to be customer-centric, and how to stay ahead of the curve when it comes to customer feedback. In addition to talking about Qualtrics’ new “Evolve” program for collecting feedback, Pelin discusses best practices around customer listening posts and the importance of following up on feedback. Are you maintaining a culture of listening and accountability when it comes to customer concerns? Questions for Pelin? Ask in the comments on this post and tag @PAYLANGAN! Pelin’s XM Community profile can be found here .

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Michael_Cooksey
Administrator
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Qualtrics Stories
XM Communi-tea Podcast: Welcome to Our New Podcast Series

XM Communi-tea Podcast: Welcome to Our New Podcast Series 🎤 We are kicking off our XM Communit-tea Podcast series with a special Qualtrics Community team discussion! Learn more about our podcast, the XM Community, and meet your Community admins. You can find us on the XM Community and tag us with questions! @Michael_Cooksey @AmaraW @JoseS

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Michael_Cooksey
Administrator
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Qualtrics Stories
XM Communi-tea Podcast: Part 2 – Carson Bell, InVision Communications

XM Communi-tea Podcast: Part 2 – Carson Bell, InVision Communications 🎤 In part two of this two-episode special, industry expert Carson Bell, Associate Strategist and Creative Coordinator at InVision Communications, highlights the importance of engaged audiences at events – and offers practical tips for organizations looking to start using Qualtrics for these purposes. Additionally, Carson covers: How surveys often and provide actionable change informed by insights The importance of clear goals, well-designed surveys, and regular data analysis Making time for resurveying and reviews The significance of continuous improvement based on feedback loops We are more data conscious than ever, and are interested in hearing the results and closing the loop on information we have shared Carson and Michael also review and emphasize the interconnectedness of all of the topics in both parts one and two, and how to take customer needs and wants into account when planning events and activities that

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Michael_Cooksey
Administrator
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Qualtrics Stories
XM Communi-tea Podcast: Adam Korengold

XM Communi-TEA Podcast: Adam Korengold 🎤 Qualtrics customer Adam Korengold is a Data Visualization expert, Qualtrics platform expert, and key contributor to the Qualtrics XM Community, achieving Level 5 status! In this episode of the XM Communi-TEA Podcast, Adam discusses the ins-and outs of Data Visualization, telling a clean data story, and also highlights the importance of the various layers of data accessibility. Adam's XM Community profile can be found here. Questions? Ask Adam on this thread and tag him using his handle @AdamK12 🎉

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Michael_Cooksey
Administrator
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Qualtrics Stories
XM Communi-tea Podcast: Natalie Maxwell, Qualtrics Technical Program Manager

XM Communi-TEA Podcast: Natalie Maxwell, Technical Program Manager 🎤 Natalie Maxwell is a Technical Program Manager at Qualtrics. In this episode of the XM Communi-TEA Podcast, Natalie talks about the *new* Customer Success Hub, your digital front door to personalized content that makes it easy for you to get the most from your Qualtrics™ license. Natalie discusses the rationale behind developing this new digital success resource for Qualtrics customers, the ins-and-outs of available features and account-specific information available to customers, handy product mastery checklists, as well as the future state of the Customer Success Hub. Questions for Natalie? Ask her in the comments on this post and tag her using her handle: @natmaxwell 🎉

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Michael_Cooksey
Administrator
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Qualtrics Stories
XM Communi-tea Podcast: Sabina Alteras-Honig, Qualtrics UX Research Manager

XM Communi-TEA Podcast: Sabina Alteras-Honig, Ph.D 🎤 Sabina Alteras-Honig, Ph.D., is a Senior UX Research Manager at Qualtrics. In this episode of the XM Communi-TEA Podcast, Sabina talks about UX research at Qualtrics, actioning customer feedback, collecting valuable customer insights, the evolution of consumers’ UX expectations in the last decade, and also -- how Qualtrics customers can take part in Qualtrics research panels to make sure their voices are heard! Questions for Sabina? Ask her in the comments on this post and tag her using her handle: @Sabina_UXR 🎉

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Michael_Cooksey
Administrator
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Qualtrics Stories
We are spilling the Communi-TEA!

It’s tea time, and you’re invited! Introducing: The XM Communi-tea Podcast 🫖 The XM Community is starting a fun, new podcast series featuring XM Community members in discussion with our Head of XM Community centered around success stories with Qualtrics. These Community-centric chats will be informal, fun, and extremely valuable for anyone working in the XM, CX, & EX universe! The podcasts will be recorded via Zoom and uploaded in video form to a new XM Community YouTube page, but the audio-only version of the podcasts will also appear on Spotify and Apple. And, we want to feature YOU! What are you passionate about in the XM universe? What makes you really geek-out about CX? How has the XM Community helped you? 🤓 What success stories can you share? No slide decks needed or desired; just some fun and genuine conversation 📣 Comment on this post (or send me a DM) and let me know you’re interested, and I will reach out with more info!

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Michael_Cooksey
Administrator

Read Me: How to use the new Experience Community 💜

Michael_Cooksey
Administrator
1 month ago

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