Unable to scroll up or down if i embed a survey and try to use it in mobile safariz | Experience Community
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JoseS
Administrator
1 year ago
Solved

Unable to scroll up or down if i embed a survey and try to use it in mobile safariz

  • Feb 27, 2018 1:23 AM UTC
  • 2 replies
  • 170 views
The code is similar to <div class="slides-holder" style=" touch-action: auto; -webkit-user-select: none; -webkit-touch-callout: none; -webkit-user-drag: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); -webkit-overflow-scrolling: touch;"> <iframe src="https://organisation.qualtrics.com/jfe/form/abcdef" sandbox="allow-same-origin allow-scripts allow-forms allow-popups" width="100%" height="100%"></iframe> </iframe> </div> In desktop safari, the code runs fine. I can scroll up and down, and submit result. But in mobile safari, I am unable to scroll up and down. Any suggestion to resolve this issue?

Best answer by LaurenK

Hi @kongasyd and @CTurk! It sounds like this is an issue directly related to your code when run on Safari, as the iframe code looks good! I would recommend reaching out to Apple support so they can further troubleshoot this with you. As always, please let us know what you discover, as other Community members may be curious!
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    2 replies

    • CTurk
    • May 29, 2018 4:39 PM UTC
    Hi there, did you get any answers to your question? I am having the same trouble with scrolling in Safari on Apple devices. Thanks!
    LaurenK
    Former XM Community Team Member
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    • LaurenK
    • Former XM Community Team Member
    • Answer
    • Jul 25, 2018 3:59 PM UTC
    Hi @kongasyd and @CTurk! It sounds like this is an issue directly related to your code when run on Safari, as the iframe code looks good! I would recommend reaching out to Apple support so they can further troubleshoot this with you. As always, please let us know what you discover, as other Community members may be curious!
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