How can a patron change her free account to the brand account? | XM Community
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Hi!

We´ve recently acquired an institutional licence for Qualtrics - very happy with that!

Many of our patrons have a free account in Qualtrics already - how do I get those transferred to the institutional account?



Thanks for any suggestions,

Mette
I think Qualtrics Team can help with this.
Thanks - I think I found out that the patron needs to get their free account deactivated by the support team - exatly as you suggest -)
Yeah i think so , also the data movement have to be taken care while deactivating.
Hi @Mettebec! Check out this page about the user move process!

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