How can a patron change her free account to the brand account? | Experience Community
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JoseS
Administrator
1 year ago
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How can a patron change her free account to the brand account?

  • Aug 8, 2018 8:34 AM UTC
  • 4 replies
  • 80 views
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Hi! We´ve recently acquired an institutional licence for Qualtrics - very happy with that! Many of our patrons have a free account in Qualtrics already - how do I get those transferred to the institutional account? Thanks for any suggestions, Mette

Best answer by LaurenK

Hi @Mettebec! Check out this page about the user move process!
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    4 replies

    PeeyushBansal
    Level 7 ●●●●●●●
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    • PeeyushBansal
    • Level 7 ●●●●●●●
    • Aug 8, 2018 8:47 AM UTC
    I think Qualtrics Team can help with this.
    Best Regards, Peeyush
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    • Mettebec
    • Author
    • Aug 8, 2018 8:53 AM UTC
    Thanks - I think I found out that the patron needs to get their free account deactivated by the support team - exatly as you suggest -)
      PeeyushBansal
      Level 7 ●●●●●●●
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      • PeeyushBansal
      • Level 7 ●●●●●●●
      • Aug 8, 2018 9:08 AM UTC
      Yeah i think so , also the data movement have to be taken care while deactivating.
      Best Regards, Peeyush
      LaurenK
      Former XM Community Team Member
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      • LaurenK
      • Former XM Community Team Member
      • Answer
      • Aug 8, 2018 2:50 PM UTC
      Hi @Mettebec! Check out this page about the user move process!
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