we set up Qualtics to use SSO (Okta, Shibboleth). It is working.
now in a survey flow i set up a authenticator to make a branch (If condition) for employees and customer.
our imployees should be authenticated via SSO to get some additional questions - which is working fine.
In case of failed authentication: system should skip some questions and continiue with questions for the customer. This is working with contact lists fields as password.
Problem: if we use Okta for SSO it mange this authenitcation and if it is failing (because it is a customer) it do not send back the information to Qualtrics to handle the failed authenitcation. Okta then try to force the authentication.
Any idea how to set it up that it is working like authentication with contact list?
(reason why we try to avoid contact lists is to make it easier for our emplyees)
MD
Best answer by NiC
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