I am trying to export the 'survey to word', but an error is occurring. please help. | Experience Community
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JoseS
Administrator
1 year ago
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I am trying to export the 'survey to word', but an error is occurring. please help.

  • Jul 21, 2018 4:12 PM UTC
  • 5 replies
  • 624 views
I am trying to export the 'survey to word', but an error is occurring. please help.

Best answer by LaurenK

Hey @bn17t4s! It sounds like this may be an issue our team will have to troubleshoot! For the most immediate assistance I would recommend reaching out to our 24/7 Support team!
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    5 replies

    LaurenK
    Former XM Community Team Member
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    • LaurenK
    • Former XM Community Team Member
    • Answer
    • Jul 22, 2018 6:45 PM UTC
    Hey @bn17t4s! It sounds like this may be an issue our team will have to troubleshoot! For the most immediate assistance I would recommend reaching out to our 24/7 Support team!
      • saha6818
      • Jul 30, 2018 7:20 PM UTC
      Same problem here. More details: "Export survey to Word." Get docx. Click to open from bottom of Chrome. “we're sorry. We can't open (Survey).docs because we found a problem with its contents.” (Details:) “Xml parsing error. Location: Part: /word/document.xml, Line:25, Column: 337”
      LaurenK
      Former XM Community Team Member
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      • LaurenK
      • Former XM Community Team Member
      • Jul 31, 2018 2:55 PM UTC
      Hi @saha6818! If you have not yet already, please reach out to our Support team so they can further troubleshoot this with you! :)
      MaryHoban
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      • MaryHoban
      • Aug 14, 2018 7:59 PM UTC
      Has anyone been able to successfully resolve this problem? I've been working with the Qualtrics Support team for 3 weeks - with no fix in sight.
      LaurenK
      Former XM Community Team Member
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      • LaurenK
      • Former XM Community Team Member
      • Aug 21, 2018 3:00 PM UTC
      Hi @MaryHoban! I'm sorry your account was also impacted! Our engineering team has since resolved this issue, so you can now export to word. If you are still unable to, please reach out to the support representative you were previously working with!
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