OXM Omnichannel (Emotion & Actionability tagging) | Experience Community
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OXM Omnichannel (Emotion & Actionability tagging)

  • August 23, 2026
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Hi everyone,

I'm seeing an unexpected issue in OXM and was wondering if anyone else has run into this.

When checking the Emotions and Actionability analysis, over 60% of the survey feedback isn't being tagged at all. Most responses are fairly detailed, with multiple sentences, and many contain what appear to be clear emotional signals and actionable feedback.

Has anyone seen this before or knows what might be causing it? Thanks in advance for any suggestions!