Qualtrics Assist Output - COMMENT ID Error | Experience Community
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Qualtrics Assist Output - COMMENT ID Error

  • January 13, 2026
  • 1 reply
  • 24 views

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We have activated the Qualtrics Assist feature on our dashboards. We ensured that the Text IQ model was at a decent baseline before activating Qualtrics Assist.

 

While the output was promising and of good quality to start, we began to notice that the model wouldn’t include the verbatims and instead include provide completely blank or “COMMENT ID” in place of providing verbatims in the output summary. 

 

We really want to roll this out to our org but with this issue persisting, we’re concerned folks won’t rely on this feature. 

 

Has anyone else seen this and successfully found a workaround/resolution? Thank you! 

1 reply

AlonsoC
Administrator
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  • Administrator
  • January 13, 2026

Hi ​@amy_ramirez! Great to hear your team has activated Qualtrics Assist. I hope the community can help you get past this initial hurdle quickly. I'm also happy to loop in our product team to see what solutions they can offer.