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Engaging front line teams

  • Sep 28, 2026 2:53 PM UTC
  • 1 reply
  • 19 views

NewHomeCXManager
Level 4 ●●●●
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We are in Year 1 of launching our customer dashboards and things are going well. I am noticing that the User engagement is not as high as I thought it would be for our front-line workers. Sometimes I hear there is too much information, too many layers of data etc.  Any tips on how you keep you users engaged? 

1 reply

AlexandreLeduc
QPN Level 4 ●●●●
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  • QPN Level 4 ●●●●
  • Sep 28, 2026 3:46 PM UTC

Sending weekly or monthly alerts to remind your users to take a look at the dashboards might be helpful, as long as the dashboards are well designed for your audience.