How to update the email address of your XM Community Account? | Experience Community
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How to update the email address of your XM Community Account?

  • March 18, 2021
  • 1 reply
  • 172 views
AmitGupta
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I created my XM Community account using my work email id but wanted to change this to my personal email id so that I can retain my account incase I switch employers. I tried to update this through my account, but couldnt as the feature was blocked.
Please advise if you could help update this from the backend?
I need to update my email from amit.gupta@kcc.com to amith.creations@gmail.com

Thank you.

Best answer by LaurenK

Hi AmitGupta - in order to maintain full access to your Qualtrics XM Community account, we will need to make sure the email address you use is associated with a Qualtrics account. If you choose to transfer your Qualtrics XM Community account to a personal email address, you may be flagged as a 'Trial Account User', and will have limited XM Community permissions (i.e. no access to Product Ideas, the Job Postings / Freelance category, Industry Forums, etc.). Feel free to send me a direct message, and we can work through best next steps! 😀

    1 reply

    LaurenK
    Former XM Community Team Member
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    • LaurenK
    • Former XM Community Team Member
    • Answer
    • March 18, 2021

    Hi AmitGupta - in order to maintain full access to your Qualtrics XM Community account, we will need to make sure the email address you use is associated with a Qualtrics account. If you choose to transfer your Qualtrics XM Community account to a personal email address, you may be flagged as a 'Trial Account User', and will have limited XM Community permissions (i.e. no access to Product Ideas, the Job Postings / Freelance category, Industry Forums, etc.). Feel free to send me a direct message, and we can work through best next steps! 😀

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