Welcome to Qualtrics onboarding emails? | Experience Community
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Question

Welcome to Qualtrics onboarding emails?

  • August 25, 2026
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Recently a number of users on our license received a “Welcome to Qualtrics!” onboarding email. It seems that it was received by users that created accounts in our license within the last month or so. 

The email does come across as quite phishy, but I do believe it’s legitimate (just poorly designed). I have no reports of these onboarding emails going out in the past 13 years we’ve had a Qualtrics license. Qualtrics support stated that they don’t typically send out onboarding emails but they do have a new user experience rolling out so it may be part of that and that I should check with my rep. I have done this, but waiting on a response and it typically is like pulling teeth trying to get information from our rep. 

Have others recently had users receive onboarding emails that include your org’s name and a Log In button?