Hi there, I built a new block for a very long survey for our Support. The new block is the only one required now, and we are about to stop displying the old blocks. What happens now is that the new block is at the end, so every time someone enter the survey, it record it as partial, even if the customer just saw the question and got out of the survey. I want to either add a term saying that if a certain question was not asked don’t save it, or find another creative way. Last resort would be to create the survey again as new, but the flows and workflows are so complicated I want to avoid it… Thanks @TomG

(because I save the option to continue partial for X hours)@deveer2024No, it will record and closethe response after X hours, the respondent can not continue that session anymore. That’s the reason why you have 3% progress, maybe they opened it and didn’t finish, or maybe their email security scanner open the link (not real human open it) and it trigger the session countdown and you waste your money.Set it to Delete after 1 year, during that time, you can still decided which partial responses you want to get and the respondent can continue the survey.

I want to either add a term saying that if a certain question was not asked don’t save it, or find another creative way.Hi @deveer2024Don’t save partial record unless you need data for analyze, it will burn through you response cap without bring in too much info.For saving record base on condition. You can addEOS inside a condition branch to stop the survey, even customize it to save or not

Conditions for partial recording or creative solution required

Conditions for partial recording or creative solution required | Experience Community

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