How to embed an iFrame in an End of Survey Message | XM Community
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Question

How to embed an iFrame in an End of Survey Message

  • January 8, 2021
  • 5 replies
  • 29 views

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I am getting an error that says "not found" when trying to view the embedded iFrame.

5 replies

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  • Level 7 ●●●●●●●
  • January 8, 2021

iframes are an html element inserted normally, I've often used them in my surveys. So, if you are getting a not found errors, there could be issues with the code or maybe the source website is blocking the iframe.


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  • Author
  • Level 3 ●●●
  • January 11, 2021

I don't have issues embedding them into surveys but for some reason the error only occurs when embedding into an End of Survey Message


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  • Author
  • Level 3 ●●●
  • January 11, 2021

As an update, for some reason the only website I can get to work in an iframe (anywhere within the survey) now are Qualtrics websites such as qualtrics.com


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  • Level 7 ●●●●●●●
  • January 11, 2021

Are you on safari/mac? I recently had a few respondents complain that they could not see the embedded videos (youtube via iframe). Even though they were working fine on browser/systems.


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  • Author
  • Level 3 ●●●
  • January 11, 2021

Hi ahmedA. I am on Windows 10 using Chrome. This issue was recently brought to my attention by a developer at our University who encountered this problem. I wonder if it could somehow be specific to our license.