iFrame code stripped/removed during Preview and Publish | Experience Community
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Question

iFrame code stripped/removed during Preview and Publish

  • January 29, 2026
  • 4 replies
  • 55 views
Z
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Hi everyone,

I’m running into an issue where an <iframe> tag is being stripped from my survey. It appears correctly in the editor, but as soon as I move to Preview or Publish, the code disappears and the element is missing from the page.

The Code: <iframe src="https://example.com" width="100%" height="400px"></iframe>

What I’ve checked so far:

  • Permissions: My account has HTML permissions enabled (confirmed by Support).

  • Placement: I am entering this into the HTML View of the Rich Content Editor for a descriptive text/question.

  • Security: The source URL is HTTPS.

The Issue: It seems the Qualtrics platform is "cleaning" or sanitizing the HTML upon saving/publishing, which removes the iframe entirely.

Has anyone found a workaround for this?

Any advice would be greatly appreciated!

4 replies

vgayraud
QPN Level 7 ●●●●●●●
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  • vgayraud
  • QPN Level 7 ●●●●●●●
  • January 30, 2026

Do you have anything else in your question’s source code? 

Vincent Gayraud - https://www.linkedin.com/in/vincent-gayraud-790344116/
Z
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  • Ziggy50
  • Author
  • January 30, 2026

Do you have anything else in your question’s source code? 

Nope, just the Iframe code

C
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  • CoryJ
  • February 2, 2026

Seems to work fine for here…

 

The NSTE seems to break a lot - is that enabled? I assume there is no weird branching or anything hiding this question. Does anything pop up in browser console/network tab? You say it is cleaning/sanitizing it, do you mean to say you add this, publish and you can no longer see it in design view?

Z
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  • Ziggy50
  • Author
  • February 2, 2026

Seems to work fine for here…

 

The NSTE seems to break a lot - is that enabled? I assume there is no weird branching or anything hiding this question. Does anything pop up in browser console/network tab? You say it is cleaning/sanitizing it, do you mean to say you add this, publish and you can no longer see it in design view?

NSTE is disabled. There’s nothing else attached to the question. The console is empty, and the I can’t find the link when I inspect the preview. Yes exactly, I preview/publish and the website doesn’t appear (but it’s fine in the editor)

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