SURVEY performs perfectly in preview but not performing with anonymous link | XM Community
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My survey performs appropriately in preview, but the anonymous link skips the first page of consent and goes directly into the survey. I have published the survey, but it does not work with the anonymous link. 
The first question is the consent and has skip logic built in if the participant does not consent, it will take them to the end of the survey. 

I cannot figure out why the anonymous link is skipping this portion completely, but the preview works fine. 

How can I fix this? I need to go live ASAP

 

Hi ​@JessB123,

Check if

  1. Did you republish the survey after editing?
  2. Is there any branch logic/display logic that cause the skip?
  3. Your survey may have allowed survey takers to resume survey later. You may have opened a survey that has the previous setting and exited halfway, leaving it as in-progress. This places a cookie in your device’s browser. Hence, reopening the previous survey version when you clicked on the anonymous link with the cookie still in your device’s browser. Try clearing cache of current device’s browser or using another browser to open the anonymous link. Does it present you with the new version of the survey? 

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