Unexpected error with a video from Vimeo?! | XM Community
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Unexpected error with a video from Vimeo?!

  • July 16, 2019
  • 3 replies
  • 52 views
A
Hi, I inserted a video from Vimeo but it says this: ! and this is the code for it <iframe src="https://player.vimeo.com/video/129539454" width="640" height="360" frameborder="0" allow="autoplay; fullscreen" allowfullscreen></iframe> <p><a href="https://vimeo.com/129539454">EDF Energy Virtual Reality Sustainability Experience</a> from <a href="https://vimeo.com/atticusdigital">Atticus Digital</a> on <a href="https://vimeo.com">Vimeo</a>.</p> It's a video from a company but should be available to use... Any suggestions? Best, Anna

Best answer by jdennis

Hi @annam! As JenCX mentioned, this does not look like intended functionality. Be sure to reach out to our Support Team so that they can investigate the issue further!

    3 replies

    JenCX
    Level 5 ●●●●●
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    • JenCX
    • Level 5 ●●●●●
    • July 17, 2019
    I would suggest trying refreshing your account and if that doesn't work, I'd contact support. It's tricky to troubleshoot since it's such a generic error message but they can usually help you figure out weird stuff like this.
    jdennis
    Qualtrics Employee
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    • jdennis
    • Qualtrics Employee
    • Answer
    • July 20, 2019
    Hi @annam! As JenCX mentioned, this does not look like intended functionality. Be sure to reach out to our Support Team so that they can investigate the issue further!
      A
      • annam
      • Author
      • July 21, 2019
      Okay I solved it. Thanks
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