Hello guys, I want to ask if you know how to see the CSAT and CES index in the Dashboard? Like the NPS. Where can I program the calculation?
Thank you very much!
+34To calculate CSAT & CES, you will need to use ‘Custom Metrics’ within dashboard to configure which can then be used as metric in your charts.
Hope this helps!
+15Hi
In case you would like to show the average of numeric rating, you can use the “average” metric in the widget and then select the CSAT question(Note: CSAT question must be mapped numberset)
Alternatively, if you would like to show the % of top 2 ratings for the CSAT(% people who selected 4 and 5), then you can use the “topbox/bottmbox” metric in the widget.(Note: CSAT question must be mapped numberset)
In case you have a custom calculation for CSAT and CES, you can use the “Custom Metric” option available on the dashboard settings page.; https://www.qualtrics.com/support/vocalize/dashboard-settings-cx/custom-metrics/
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