CSAT and CES

To calculate CSAT & CES, you will need to use ‘Custom Metrics’ within dashboard to configure which can then be used as metric in your charts.

Hope this helps!

Hi @eptress ,

In case you would like to show the average of numeric rating, you can use the “average” metric in the widget and then select the CSAT question(Note: CSAT question must be mapped numberset)

Alternatively, if you would like to show the % of top 2 ratings for the CSAT(% people who selected 4 and 5), then you can use the “topbox/bottmbox” metric in the widget.(Note: CSAT question must be mapped numberset)

In case you have a custom calculation for CSAT and CES, you can use the “Custom Metric” option available on the dashboard settings page.; https://www.qualtrics.com/support/vocalize/dashboard-settings-cx/custom-metrics/

Thank you very much guys!!!!