I have a CX dashboard where we are using data restrictions to limit what records users can view from the full survey response dataset. They mostly should only be seeing results from their own customers’ data. However, we would like them to be able to compare their results to the overall company/global results within the same page.
In EX dashboards this can be enabled with Comparisons that allow for filtered data comparisons that show results for the whole company or for your org hierarchy leader for example. In CX dashboards, we do not have the same available Comparisons feature.
The only way I am seeing to do this would be to setup Custom Metrics that are set to a value equal to the value for the whole company. We would need to get the note down the value for each survey question and then configure a separate custom metric for every question with these static values. These custom metrics could then be displayed in the dashboard.
Has anyone else had this issue before or found a workaround to display comparisons while using role-based data restrictions?
