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Displaying comma-separated variables as individual counts

  • October 21, 2022
  • 3 replies
  • 521 views

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MultiSelectCounts.PNGHello XM Community,
I wasn't able to find a topic on this already so apologise if I have missed it in my search. I am relatively new to the Qualtrics space so still learning the ropes.
One of our surveys uses responses imported using an automation via a CSV file. In these responses, one of the questions is multi-select (external, non Qualtrics survey) and so we have a column that contains potentially multiple options of course separated by comma.
However, on the dashboarding side this is quite difficult to display accurately as each possible combination of results appears as a unique entry - and doesn't count each time an option on the multi-select is chosen as one towards the total. An example would be:
If customer A chose options "1,2,5" and customer B chose options "3, 5" we would want to show that option '5' was chosen twice. I have also included a screenshot for a bit of visual reference.
I hope that makes sense and please let me know if I need to provide any further information - thanks in advance for any assistance 😀.

3 replies

CMurph
Level 4 ●●●●
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  • Level 4 ●●●●
  • October 21, 2022

Hi Monko - How are you mapping this question into the dash? You should be able to map it as a multi-answer text set to achieve your end goal. Hope that helps!

https://www.qualtrics.com/support/vocalize/dashboard-settings-cx/dashboard-data/data-compatibility/#FieldTypes


Deepak
QPN Level 8 ●●●●●●●●
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  • October 21, 2022

Monko
You can do the following steps if the responses are already recorded.

  • Change the field type to Multi answer text set

image.pngClick on Blue Gear icon and scroll to the bottom More Options and edit delimiter to comma

image.pngHope it helps!


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  • Author
  • Level 2 ●●
  • November 1, 2022

Hi CMurph & Deepak,
Thank you both for the answers!
I believe we have this cracked now and it has already proven valuable to our team. It was very nice to return from annual leave to a win 😀.