Does custom CSS on answer choices effect filtering on dashboards? | XM Community
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Does custom CSS on answer choices effect filtering on dashboards?

  • August 16, 2021
  • 1 reply
  • 26 views
K
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We have a dashboard that contains several bar charts. On other dashboard projects, we were able to click on a value of the bar charts to filter the entire page and all other widgets will filter as well.
For this project, when adding a page level filter, we noticed that the answer choices also contain the CSS code in the values. We can utilize the page level filter and it works just fine; the other bar charts are able to filter on the page.
However when clicking the same value on the widget, the dashboard mentions that the "filter may be too exclusive or no data found". Could this be due to the changed CSS code in the survey? Will the CSS code need to be removed from the survey to allow the other bar charts to filter as well?

TusharDalwani

1 reply

L
Level 1 ●
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  • LenBarr
  • Level 1 ●
  • March 15, 2022

G'day mate.
For me, it was html code that was messing up the dashboard
I'm a bit late to the party, so this answer is probably useless to you, but will be useful for others struggling with the same issues in their dashboards.
I had the same problem - and the issue was that there was html code in one of the response options, and this was messing up the 'filtering'.
This is what it looked like:
Where are you from?

  • Asia

  •  not Asia

When I filtered by "Asia", the dashboard worked perfectly, but when I filtered by "not Asia", the error message came up "filter may be too exclusive or no data found".
I went into the dashboard settings, found the response option, and got rid of the code and it worked just fine

Len

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