Enable Org Hierarchy filter in CX dashboard | XM Community
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Hi, 

I have a B2B CX dashboard to build. I have a hierarchy as below:

Level 1 - Company

Level 2 - Vertical

Level 3 - Customer

Level 4 - Offering

 

I need to enable such a hierarchy filter in my CX dashboard. I got hierarchy enabled in my license. But when i go into dashboard setting and click on Add Org Hier, it says contact customer support.

 

Kindly help with steps how to enable this hierachy for reporting.

 

Regards,

Neha Tank

Hello ​@Neha Tank,

This error usually appears when your license needs a backend enablement to use the Hierarchy feature. Please reach out to Qualtrics Support, as they will be able to assist you with this.

Thanks ​@Sachin Nandikol . I have reached out to Qualtrics Support. They are helping out.

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