Olá! Iniciamos a utilização da análise em Text IQ de NPS para as marcas da companhia.
No entanto, logo ao iniciarmos esta utilização percebemos uma oportunidade de melhoria: a inclusão de um filtro de data.
Atualmente, a ferramenta de Text IQ traz todos os comentários da pesquisa, a partir da implementação dela na Qualtrics. E os widgets "Top Topic Change" e "Top Sentiment Change" se referem ao mês anterior e ao mês atual. Não há como selecionar períodos específicos para análise.
Sugerimos que seja incluso o filtro de data, assim como há o filtro de data no dashboard padrão, para que seja possível analisar de forma mais clara, realista e assertiva, os comentários, os sentimentos e as mudanças dos tópicos. Com esta inclusão podemos criar melhorias e análises internas mais assertivas.
Filtro de Data para Análise em Text IQ
+1
It looks like they just added in the filtering option within Text IQ, so you can filter by date now or other embedded fields!
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