Forecasting NPS Results | XM Community
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Hi all,

I'm wondering if anyone has any experience building an NPS forecasting model in Vocalize. Since my uses the NPS as a short-term incentive measure, midway through the year I'm expected to create of forecast of where we are likely to end up based on YTD and the past five years.

Thanks!
I think you would have to build this outside of Vocalize. There is no way that I can think of to do any sort of true forecasting with the Vocalize tool. It just isn't designed for anything more than displaying survey results. If you wanted to display the values in Vocalize you would probably need to forecast outside vocalize, either in Excel, R, Python... Some tool that has a robust forecasting capability. Then put the forecasted values into a survey and map the survey into the existing Vocalize dashboard.

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