When we get responses on our surveys, if the response comes back as passive we can see the full record but the record does not have the client contact information. If it is a detractor it creates a ticket which has the email and name of the respondent. Anyone know how i can see who the respondent is if the response does not create a ticket

@Linda RubinoFrom the screen in your screenshot, you want to click on “Add Field,” and then click on “Not Mapped.” From there,select the respondent’s name. If you don’t see “contact fields” then click on “Show All” first.If the survey was set up where the respondent needed to enter their information directly into the survey, then you would find the respondent’s name in the main area next to the Q1, Q2, etc.

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