I have 5-scale point matrix with 5 statement. I created field group and can show average for individual statements.
But i want to understand how we can calculate average for entire matrix.
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My first thought would be to use scoring in the survey options, You can pipe in needed values in EDs if needed.
See https://www.qualtrics.com/support/survey-platform/survey-module/survey-tools/scoring/
It can probably be done with custom metrics directly in the dashboard tho.
https://www.qualtrics.com/support/vocalize/dashboard-settings-cx/custom-metrics/
Look into Customer Metrics - you can create one where you add all the values in and divide by # of responses * # of questions
Create field group and average will be average of entire field group.
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