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How to limit send rate or send by batches

  • October 21, 2020
  • 1 reply
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Hi, I have a question - let's say I have a full listing that contains 5,000 customers. But instead of sending to everyone at one-go, I would want to send to just 100 customers every week. How can I do that on the CX platform?

Best answer by LaurenK

Hi curiousgeorge - I wanted to jump in here and let you know that you can send to only a portion of the contact list by creating a mailing list sample. Here is the Creating Mailing List Samples support page, which will walk you through to how create a sample so that your email is only sent to a subset of the contact list rather than the entire list! If you have any follow up questions on how to set this up, you'll want to reach out to our wonderful Support team, as they are best equipped to help!

    1 reply

    LaurenK
    Former XM Community Team Member
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    • LaurenK
    • Former XM Community Team Member
    • Answer
    • December 16, 2020

    Hi curiousgeorge - I wanted to jump in here and let you know that you can send to only a portion of the contact list by creating a mailing list sample. Here is the Creating Mailing List Samples support page, which will walk you through to how create a sample so that your email is only sent to a subset of the contact list rather than the entire list! If you have any follow up questions on how to set this up, you'll want to reach out to our wonderful Support team, as they are best equipped to help!

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