How to show which Parent Topics have the greatest influence on NPS. | Experience Community
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JoseS
Administrator
1 year ago

How to show which Parent Topics have the greatest influence on NPS.

  • Feb 8, 2023 12:13 AM UTC
  • 2 replies
  • 78 views
spicesnaps
Level 1 ●
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I'm curious how other CX professionals are using CX Dashboards to identify the Parent Topics that are influencing NPS. I've tried using the TextIQ table, but it will not allow me to analyze relative importance of just Parent Topics and further, it can only analyze 20 child topics (randomly selected) at one time. Best practice for further analyzing Text Topics against KPI measurements would be appreciated.

    2 replies

    SJCRH
    Level 1 ●
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    • SJCRH
    • Level 1 ●
    • Apr 19, 2023 4:40 PM UTC

    This sounds like something you would want to utilize StatsIQ for, if you have it.

      CxEx
      Level 5 ●●●●●
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      • CxEx
      • Level 5 ●●●●●
      • Apr 23, 2023 5:28 PM UTC

      You can create your own table with columns parent topic, NPS, sentiment. 

       

      Than you can see which topic have lowest NPS ans sentiment. Result can be your potential pain point. 

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