Hi,
We are working on creating some dashboards for frontline team members to view guest feedback. As part of these dashboards we are wanting to include some response tables with examples of real customer verbatim related to specific topics.
Our issue is that these dashboards will be visible to all frontline team members, and we want to avoid including verbatim where a customer has named a specific employee in their feedback, as to not 'name and shame' the employee in these visible dashboards.
Has anyone ever faced this issue? Are there any tools available in Text IQ or elsewhere that could help detect a name within text, and allow us to filter these out?
Thank you in advance!
Best answer by InessaG
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