Hi, 

I am using Research Service to distribute my lab’s research survey.

We already paid, but since the collaboration schedule get delayed, the launching of the survey also got delayed.

When we request the quote, the account development manager mentioned that quote is valid for one year. and considering the amount of the samples and survey length, it would take one week to get data.

I checked the expiration date with the manger few days ago, and still almost a month left. And Next day, I send anonymous link of the survey and asked the manager to process this. But since then, I haven’t got any reply from him. 

Is my service deliberately procrastinated waiting for expiration?

And why I cannot extend for get a refund or the un processed service quote?

Since I paid, nothing has been done.

I would much appreciate if someone explains what is going on.