SFTP to remove a CX Dashboard User | XM Community
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SFTP to remove a CX Dashboard User

  • January 21, 2022
  • 2 replies
  • 41 views
C
Level 2 ●●
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This is in regards to CX Dashboard Users. CX Dashboard User information can be updated/changed using SFTP. I can also add a new user through SFTP. My question is whether a CX Dashboard User can be removed via SFTP.
From what I have seen, it looks like there are 2 ways to remove a CX dashboard user: Manually (one at a time) and manually by uploading a file. Are there automation/SFTP options available?
Please let me know if I can clarify. :) Thank you!

TusharDalwani

2 replies

Aanurag_QC
QPN Level 5 ●●●●●
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  • Aanurag_QC
  • February 18, 2022

Hello CRQualtrics You can do so using the following steps:
1- Create SFTP to extract data from the file
2- Use Load users from the CX directory task to update/add/ delete users
3- Set isDeleted to Yes

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C
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  • CRQualtrics
  • Author
  • April 25, 2022

Aanurag_QC
Hello,
Thank you for sharing. I have tried to test this unsuccessfully. Qualtrics has also confirmed that "“removing users via the CX directory task is not currently supported by the functionality”.  I have a follow-up question. Are you using the IsDeleted field as a way to exclude users from the hierarchy when the hierarchy is set up? I included an image to clarify.
Or does "IsDeleted" remove the user from Qualtrics and the directory?
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