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Question

survey responses

  • Dec 8, 2025 7:56 AM UTC
  • 4 replies
  • 101 views

Gunjan_Malhotra
Level 3 ●●●
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My dashboard numbers don’t match the survey responses. What are the common things to check first?

4 replies

Sachin Nandikol
QPN Level 7 ●●●●●●●
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  • QPN Level 7 ●●●●●●●
  • Dec 8, 2025 8:38 AM UTC

Hello ​@Gunjan_Malhotra,

Usually i check below things:

  • Any filters added in your dashboard
  • Make sure all mappings are correct
  • Embeded data fields
  • Check if you are including ‘Response in progress’
  • Make sure you have published changes. 

Hope this helps.


Dukester
Level 4 ●●●●
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  • Level 4 ●●●●
  • Dec 18, 2025 7:46 PM UTC

The above ideas are good. I may be able to give some additional ideas if you tell us if your dashboard is EX or CX.


bench
Level 4 ●●●●
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  • Level 4 ●●●●
  • Dec 24, 2025 1:08 PM UTC

From an EX perspective the 2 biggest ones personally were:

  • Dashboard settings > General > Exclude Partial Responses from Dashboard
  • Visual-level filters

 


Gunjan_Malhotra
Level 3 ●●●
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  • Author
  • Level 3 ●●●
  • Dec 26, 2025 3:59 PM UTC

Hi ​@Dukester its CX.