We have an NPS question followed by 1 of 2 free text questions - if they give us a promoter nps they see an open text called “What is the primary rating behind your rating,” if they rate as nps passives or detractors then the get the question “What can we do to improve?” I have them each represented in seperate widgets, as shown below, as you can only select 1 question text iq per widget. Well since the questions are displayed as promoters it’s clear that most of the comments are going to have a positive sentiment, and the opposite is true. I’m wanting to find a way to pull these 2 widgets together as I ran the same topics on each question, that way we could see a more wholistic view. I haven’t been able to find a way to do this within Qualtrics but I’m wondering if anyone has any out of the box solutions.
Best answer by Umang Upadhyay
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