Why are deleted responses still showing up in response count of dashboard widgets?

Question

I have a pie chart widget on my dashboard that shows 13 responses. When I go to the data & analysis tab of the survey to view the recorded responses, there are 11. The two extra responses are test submissions that I submitted then deleted. The deleted responses are not only being counted in the response count of my pie chart, but they are also affecting the weights of my results.Does anyone know how I can remove them from being counted?

Abhi_Nair · Accepted Answer

Hi, dhodges_Ameriflex re-indexing the dashboards will do the trick and update the dashboards with the latest data from the data & analysis tab.The best way to re-index a dashboard would be to add a new field under Settings>> Dashboard Data>> Save dataset and refresh the dashboard.If it still doesn't show up, remove the mapping from the widget after reindexing and then re-map it again.CheersAbhi

MSobotta · Answer

It might just take some time for the server to update. How long ago did you delete the two responses?

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