I just applied a page-wide filter on my CSAT score (mapped over as a Number Set), but now my widget that talks about unresolved issues is completely empty. What happened? Here are before and after screenshots: http://take.ms/DArL0

I contacted Qualtrics Support and was able to figure out what was going on. For our CX setup, for our "Unresolved" issues, these get triggered back to the representative instead of asking the customer for a CSAT value. Therefore, all "Unresolved" issues have a "Null" value for CSAT and would not fall under the filter that is filtering for CSAT values from 1-5. I just have to set the CSAT filter back to "All" to get the "Unresolved" issues to display again.Thanks for the help though, everyone!

Have you tried just refreshing your browser or exiting the dashboard and going back in? I get that error code frequently, but it is most often a glitch, rather than something that I have filtered incorrectly.

Why is my widget empty? | Experience Community

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