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Access

  • August 6, 2026
  • 4 replies
  • 36 views

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Good morning! My manager has taken the training and would like to search around in the tool but he keeps getting the error response below. Does anyone know who he can contact to see why this is happening only to him? Thank you!

 

Best answer by Chee Heng_SZ

Brand admins will be able to help to re-enable the account.

4 replies

AlonsoC
Administrator
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  • Administrator
  • August 6, 2026

Hi ​@jduncan, I’ll escalate the issue internally so your team can start using the platform ASAP!


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  • Author
  • Level 2 ●●
  • August 6, 2026

Thank you SO much!


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Brand admins will be able to help to re-enable the account.


AlonsoC
Administrator
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  • Administrator
  • August 7, 2026

@jduncan, our team said they’ve contacted you via email to learn more and troubleshoot!

 

To other customers who may experience a similar situation, our team shared that ​@Chee Heng_SZ solution is the correct one in most situations. Specifically, they recommend this as the first troubleshooting step and then having the Brand Admin reach out to support if they are not able to re-enable the account.