Anyone experiencing issues with EX automation imports using SFTP Server? ER_0042 “unable to connect to sftp server”

LaurenR · 2023-09-25T19:04:00+00:00

Our automated imports have been failing since 9/21/2023 for reason ER_0042 “unable to connect to sftp server”. We have not made any changes recently and this study has been running smoothly for a few months now. Our CX surveys also use the same sftp server and they are not having this issue so I believe there may be an issue with the EX platform. I have submitted a ticket with Qualtrics, but have not heard back and this is impacting our work as we now have to monitor it daily and do a manual workaround. Is anyone else having issues with their automated imports into the EX directory? Or if have you experience this issue before, how did you resolve it?

Anyone experiencing issues with EX automation imports using SFTP Server? ER_0042 “unable to connect to sftp server” | Experience Community

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