EX: Deleting e-mail history not (longer) possible? | XM Community
Skip to main content
Question

EX: Deleting e-mail history not (longer) possible?

  • November 17, 2025
  • 1 reply
  • 14 views

Forum|alt.badge.img+1

Hi all,

we’are trying to clean up the EX mail history due to data privacy concerns from client side. We were pretty sure that in the past there was an option to do so and help still indicates that, but in the current instance there is nowhere an option to delete either a single distribution nor the complete list. 
Do we searching in the wrong place or is this not possible?

Regards

1 reply

Gunjan_Malhotra
Level 2 ●●
Forum|alt.badge.img+2

No — in the current EX platform, you cannot delete individual emails or entire distribution history.
Qualtrics removed this capability for EX projects.