MsIreen Have you added the new user to a role with rights to view the dashboard? When I transferred EX projects from a different user to myself, even though I'm now the owner of the project, I still needed to add myself to a role before I could view the dashboard.

jmborzick Thank you so much! This is an excellent point, I didn't even think about it. What a strange setup though, if project owner account cannot see the dashboard within the project..
I tried not to add the new user to the Employee Directory (it is not an emlyee account, but a shared EX Admin one), and it keeps creating a duplicate user account So will need to look into it with more detail..