Sending Engagment Results back to Success Factors

Hey there! You've hit on a really important distinction here. Qualtrics doesn't actually have a native, out-of-the-box integration to push Engagement results directly into SuccessFactors. Instead, the workflow relies on using the SuccessFactors private API  namespace via OAuth 2.0. As you noticed in the operations handbook, this requires hitting the private OAuth endpoint to grab a token  and then making a POST request to the  specific SuccessFactors projec evaluator endpoint.

The trickiest part of your setup is definitely dealing with those manager-aggregated results. Since the handbook focuses strictly on the API mechanics and payload structure—like passing the uniqueId and metadata—it doesn't map out how to translate aggregated Engagement metrics into SuccessFactors fields. To make this work, you'll need to align your manager aggregation logic so that the uniqueId and metadata fields in your payload correctly identify the  manager entity that SuccessFactors  is expecting.

Because you are working with private endpoints and custom payload structures for manager-level data, it's probably best to have our  technical experts take a closer look at your specific setup. I'd highly recommend opening a request through our Customer Success Hub at https://support-portal.qualtrics.com/. The team there can providee the deeper,  product-specific guidance needed to ensure your payloads are structured perfectly for those SuccessFactors objects.