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Question

Differentiate between Text or Email Invites

  • November 7, 2024
  • 1 reply
  • 40 views

jmborzick
QPN Level 5 ●●●●●
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  • QPN Level 5 ●●●●●
  • 261 replies

I’m sending  out exit  surveys via a Lifecycle project. I’m sending the invites through Email and SMS. Is there a way to  differentiate the responses to see where a user clicked? 

1 reply

Nam Nguyen
QPN Level 8 ●●●●●●●●
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  • QPN Level 8 ●●●●●●●●
  • 1096 replies
  • November 7, 2024

@jmborzick Normally, it would be the Distribution Channel field in Data & Analysis but I don’t find this field in EX. So when you create the invit email, squeeze the embedded data in the link through HTML
Somethink like this:

<a href="${l://EmployeeEngagementURL}&amp;CHANNEL=EMAIL">HERE</a>

Test it out and let me know if it’s work. You also have to create embedded data element in survey flow to store this