Differentiate between Text or Email Invites | XM Community
Skip to main content

I’m sending  out exit  surveys via a Lifecycle project. I’m sending the invites through Email and SMS. Is there a way to  differentiate the responses to see where a user clicked? 

@jmborzick Normally, it would be the Distribution Channel field in Data & Analysis but I don’t find this field in EX. So when you create the invit email, squeeze the embedded data in the link through HTML
Somethink like this:

<a href="${l://EmployeeEngagementURL}&amp;CHANNEL=EMAIL">HERE</a>

Test it out and let me know if it’s work. You also have to create embedded data element in survey flow to store this

Leave a Reply


Terms & Conditions