I don’t understand why the EX response rate widget can’t be filtered by time. Makes no sense to me. It is showing response rate for the entire life of the survey. For ongoing surveys like onboarding and exit…seeing a response rate for the life of the survey is not helpful. My internal stakeholders want to know what our response rate was for a certain period of time (i.e. last quarter, last year, etc.) And, they want to see how response rates change over time, so we can evaluate distribution strategies, communication strategies, etc. They also want to be able to see if different populations have higher or lower response rates than others. I can filter the widget by all of my various metadata….but, again can’t see that over time. I’m having to spend all this extra time and energy manually calculating response rates outside of the Qualtrics platform. And, it isn’t an easy task. Because you have to try and merge data from the participant’s tab (which shows if they respondent or not) with the information on the data and analysis tab (to see the date someone responded). Its just one big mess.Also, this issue seems to be something that is isolated to the Employee Experience side of the platform. The Customer Experience side has response funnels and the response rate widgets in those CAN be filtered by time. SO WHY CAN’T THE RESPONSE RATE WIDGETS IN EX ALSO BE FILTERED BY TIME??

We have submitted requests for this feature a couple years ago. It is, supposedly, on the 2024 roadmap according to our account manager. Know that you are not alone. In the meant time, we have been doing the same, manually calculating the rates to provide insights to our dashbaord consumers on what the RR look like over time. My understanding is, that feature was supposed to be realsed this quarter but was bumped due to the rush to push out their Gen AI stuff. It is still supposed to come out this year, but whther that is this quarter or in Q4, I am now unsure.

WHY CAN'T EX RESPONSE RATE WIDGET BY FILTERED BY TIME?????

WHY CAN'T EX RESPONSE RATE WIDGET BY FILTERED BY TIME????? | Experience Community

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