Inside the Industry: High-Tech ft. One Inc.

Join us on September 29th at 12 p.m. PT for a special Inside the Industry: High-Tech webinar with Stephanie McBride, Director, Market Research & Client Insights at One Inc.

Stephanie will take us behind the scenes of how One Inc evolved its customer feedback programs into a connected customer intelligence function. She’ll share how their lean team uses Qualtrics, AI, integrations, and strategic partnerships to scale customer insights and support business and product decision-making.

During this session, you'll learn:

• How One Inc connects NPS, journey feedback, and customer experience programs across the customer lifecycle.
• How a two-person team leverages automation, integrations, AI, and trusted research partners to expand impact.
• How customer feedback, market research, and product insights come together to inform strategy, recommendations, and executive decision-making.

What to expect:

• 5-10 minutes: Opening announcements and event overview
• ~40 minutes: In-depth customer presentation on One Inc's use of Qualtrics
• 10 minutes: Live Q&A — ask your questions directly to our guest speaker

About the Speaker

Stephanie McBride is Director of Research & Insights at One Inc, where she leads customer and market research programs that blend technology, data, and real-world business context. Her work spans Voice of Customer, NPS, customer experience, and market intelligence, with a focus on making insights more scalable, connected, and actionable. She is passionate about delivering practical, scalable solutions that provide actionable insights for frontline managers and board executives.

About the Company

One Inc is the leading digital payments network for the insurance industry, helping more than 320 carriers modernize premium payments and claims disbursements. Recognized on the Inc. 5000 list of America's fastest-growing private companies for five consecutive years, One Inc processes over $140 billion in annual payment volume through its connected insurance payments network